Samantha Gull
Spanish Fork,UT
Overview
3
3
years of professional experience
Work History
Lot Technician
Doug Smith Chrysler Jeep Dodge
Spanish Fork, UT
04.2023 - Current
- Coordinated transportation services for out-of-state buyers who purchased cars off the lot.
- Organized inventory records on a computer system including entering information about each vehicle into the database.
- Cleaned interior and exterior of vehicles using a variety of cleaning supplies and materials.
- Displayed customer service skills when interacting with potential buyers during test drives or while answering inquiries about vehicles on the lot.
- Conducted regular maintenance checks on all equipment used at the facility such as power washers, lifts.
- Reported any suspicious activity observed on the premises to management immediately.
- Responded quickly to calls from customers requesting assistance with their vehicles parked on the lot.
- Assisted customers with questions regarding various makes and models of cars available on the lot.
- Kept lot clean and clear of debris such as trash, weeds and snow.
- Organized outdoor areas to showcase products to potential customers.
- Transported products across store lot and placed for optimal sales opportunities.
Caller
Engagex
Spanish Fork, UT
09.2022 - 01.2023
- Followed up on customer inquiries not immediately resolved.
- Performed follow-up services after initial contact with the customer was made.
- Kept records of customer interactions and transactions; recording details of inquiries and comments.
- Updated existing account information as necessary.
- Listened effectively to identify problems and provide appropriate solutions.
- Resolved customer complaints via phone, email, mail, or social media platforms.
- Greeted customers warmly and ascertained problem or reason for calling.
- Provided product and service information to customers.
Shift Lead
Papa Murphy's
Spanish Fork, UT
06.2021 - 05.2022
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Assisted in the training of new employees.
- Supervised staff during shift changes and ensured transition went smoothly.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Resolved conflicts between customers, employees, and vendors in a timely manner.
- Monitored employee performance and provided feedback on areas for improvement.
- Ensured that all safety protocols were followed at all times.
Education
High School Diploma -
Maple Mountain High School
Spanish Fork, UT05-2024
Skills
- costumer service
- leader
- commutation skills
- Safety Procedures
- time management
- Teamwork and Collaboration
- Adaptability
- Team Cooperation
- Staff Assistance
- Problem-solving aptitude
- Goal-Driven
- Safety Standards and Protocols
- Attention to Detail
Timeline
Lot Technician
Doug Smith Chrysler Jeep Dodge
04.2023 - Current
Caller
Engagex
09.2022 - 01.2023
Shift Lead
Papa Murphy's
06.2021 - 05.2022
High School Diploma -
Maple Mountain High School