Samantha Gurule
Firestone,CO
Summary
Focused customer relations professional skilled in lead generation, customer relationship development, and sales. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
8
8
years of professional experience
Work History
Senior Customer Relations Representative
Good Sam/Camping World Corporate Enterprises
08.2020 - Current
- Member relations agent for Marcus Lemonis' VIP Customer Care and Rapid Response Team.
- Coast to Coast support agent
- Responsible for answering inbound sales and retention calls
- Educating customers on different membership levels and benefits
- Enrolling/Renewing memberships
- Provide roadside assistance claim status updates
- Handling escalated calls and cases to further assist customer complaints, de-escalation.
- Checking availability and booking reservations for Coast members and resorts
- Trip planning/Elite Concierge Services
- Website troubleshooting
- Responding to social media inquiries via RV.net.
- Order processing
Micro Kitchen Attendant
Guckenheimer At Google
03.2020 - 08.2020
- Smile, greet, and serve customers, making them feel welcome.
- Maintain all Micro Kitchen areas in a neat, clean, and attractive manner.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Ensure that all Micro Kitchens are restocked with adequate product throughout the day.
- Maintain product inventory to established levels.
Property Manager
Red Dot Storage
05.2019 - 02.2020
- Managed property rent rolls for acquired facilities
- Prepare and send out invoices and various notices to tenants
- Schedule appointments for facility supervisors.
- Monitoring tenant accounts and balances
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints and concerns promptly and appropriately.
- Introduced prospective tenants to types of units available and assisted with the full move-in/move-out process.
Customer Relations Manager
Larry H. Miller Boulder Toyota
09.2017 - 05.2019
- Managed customer relations on ongoing basis to maximize customer retention.
- Business Development Center appointment coordinator.
- Conducted interviews/training and mentored team members to promote productivity and commitment to friendly service.
- Managed department call volume and coordinated department schedules to maximize coverage during peak hours.
- Created and finalized rental agreements, performed vehicle "walk around" inspections, and managed the TRAC fleet vehicles inventory.
- Handled complaints and questions, and re-directed calls to service advisors or parts department.
- Maintaining third party relationships.
- Monitoring and educating customers regarding safety recalls and preventative maintenance programs and services.
Food Production Worker
Panera Bread
09.2015 - 07.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, join reward programs and locate to-go items.
- Operated food production equipment safely and responsibly for quality output.
- Packaged food items and organized orders for delivery.
- Broke down, cleaned, and sanitized work stations at end of shift.
- Maintained ingredients and supplies inventories, enabling timely stock replenishment.
Education
High School Diploma -
Mead High School
Longmont, CO2017
Skills
- Client Rapport-Building
- Complaint Resolution
- Project Management Abilities
- Business Development Understanding
- Customer Engagement
- Customer Satisfaction
Timeline
Senior Customer Relations Representative
Good Sam/Camping World Corporate Enterprises
08.2020 - Current
Micro Kitchen Attendant
Guckenheimer At Google
03.2020 - 08.2020
Property Manager
Red Dot Storage
05.2019 - 02.2020
Customer Relations Manager
Larry H. Miller Boulder Toyota
09.2017 - 05.2019
Food Production Worker
Panera Bread
09.2015 - 07.2017
High School Diploma -
Mead High School
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