Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samantha Gutierrez

Moreno Valley,CA

Summary

As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Customer Fulfillment Associate

Amazon
07.2024 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Recruiter

Labornow Inc
07.2023 - 05.2024
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.

Supervisor

PLS Financial Services
02.2017 - 07.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
  • Managed payroll and timekeeping to track hours and accurately pay employees.
  • Oversaw hiring, staffing, and labor law compliance.
  • Updated HR database with new employee information, changes in benefits, and other details.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enhanced team productivity by implementing efficient shift scheduling and task delegation.
  • Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
  • Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.

Cashier

Jump Street Park
08.2013 - 01.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.

Education

Diploma - Medical Billing

UEI College
Riverside, CA
01-2021

Skills

  • Training and mentoring
  • Cash handling expertise
  • Safety awareness
  • Inventory control and record keeping
  • Conflict resolution techniques
  • Schedule oversight
  • Attendance oversight
  • Safety reviews
  • Shift reporting
  • Team motivation
  • Strong verbal and written communication
  • Sales expertise
  • Performance monitoring

Certification

  • CPR/AED Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Fulfillment Associate

Amazon
07.2024 - Current

Recruiter

Labornow Inc
07.2023 - 05.2024

Supervisor

PLS Financial Services
02.2017 - 07.2023

Cashier

Jump Street Park
08.2013 - 01.2016

Diploma - Medical Billing

UEI College

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Samantha Gutierrez