Samantha Guymon
North Lauderdale
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Server
Pelican Grand Beach Resort
03.2025 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Room Service Associate
Pelican Grand Beach Resort
08.2024 - Current
- Implemented strategies designed to increase sales through upselling techniques when appropriate.
- Collaborated with other departments within the organization to provide seamless guest experiences.
- Followed strict adherence to standard operating procedures while performing job duties.
- Organized work area according to established guidelines for maximum efficiency.
- Developed strong knowledge of menu items, ingredients, and preparation methods to accurately answer questions from customers.
- Assisted in training new Room Service Associates on proper procedures for order taking and delivery services.
- Provided timely delivery of room service orders with a smile while ensuring accuracy in order taking.
- Utilized effective problem-solving skills to address customer complaints and ensure satisfaction.
- Maintained cleanliness and sanitation standards in accordance with health regulations.
- Communicated effectively with kitchen staff to ensure prompt delivery of orders within specified time frames.
- Managed multiple tasks simultaneously while maintaining high quality standards in all areas of responsibility.
Sales Manager
Lush Plant and Tropicals
11.2023 - 08.2024
- Established relationships with key customers, providing personalized service and support.
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance.
- Held daily check-ins with team members to set objectives and monitor progress.
- Analyzed sales data to identify trends and make recommendations for improvement.
- Maintained up-to-date knowledge of industry developments through research activities and networking events.
- Promoted collective and positive safety attitude by leading by example.
- Monitored pest infestations within the nursery environment and implemented necessary control measures.
- Demonstrated ability to accurately identify plants and diagnose plant health issues.
- Performed regular maintenance tasks such as weeding, trimming hedges, fertilizing beds, and removing debris from garden areas.
- Utilized effective watering methods to maintain healthy vegetation in both indoor and outdoor settings.
- Cultivated strong communication skills while working collaboratively with other staff members on projects.
Population Study Research Assistant
Intermountain Precision Genomics
01.2021 - 04.2021
- Conducted surveys or administered questionnaires to collect data from participants in studies or experiments.
- Supported development and implementation of research protocols.
- Implemented and developed quality control procedures for research methodologies.
- Maintained research databases and organized data for analysis.
- Used data entry, database and word processing programs to track day-to-day activities.
- Participated in team meetings to discuss progress on ongoing projects.
BDC Customer Care Representative
Mark Miller Subaru South Towne
08.2019 - 09.2020
- Processed orders accurately while adhering to set deadlines.
- Facilitated superior customer experience by addressing customer concerns and immediately resolving problems.
- Demonstrated strong communication skills to interact with customers via phone, email and online chat.
- Exceeded expectations by scheduling an average of 300-400 appointments per month with a quota of 150.
- Received recognition for extraordinary customer care and defusing customer escalations.
- Ensured adherence to quality standards in all interactions with customers.
- Collaborated with other departments to resolve escalated cases efficiently.
Sales Receptionist
Mark Miller Subaru Midtown
05.2019 - 08.2019
- Greeted customers in a friendly and professional manner, ascertained the nature of their visit, and directed them to the correct area or staff member.
- Answered incoming telephone calls, transferred calls to appropriate personnel, and took messages.
- Responded to customers' emails/text messages promptly in accordance to the company's guidelines.
- Input new vehicles into the system and calculated sales prices
- Kept a clean and safe waiting area by following company regulations
- Received recognition in regard to my teamwork and dedication to the success of the company
Café Assistant
Mark Miller Subaru South Towne
10.2018 - 05.2019
- Greeted customers in a friendly and professional manner, ascertained the nature of their visit, and directed them to the correct area or staff member.
- Answered incoming telephone calls, transferred calls to appropriate personnel, and took messages.
- Responded to customers' emails/text messages promptly in accordance to the company's guidelines.
- Input new vehicles into the system and calculated sales prices
- Kept a clean and safe waiting area by following company regulations
- Received recognition in regard to my teamwork and dedication to the success of the company
Education
High School Diploma -
Woods Cross High School
06-2017
Skills
- Complex critical thinking and problem solving skills
- Efficient problem solver in time-sensitive situations
- Adaptable in rapidly growing environments
- Team oriented, excels in collaborative space
- Guest Services
- Team member support
Timeline
Server
Pelican Grand Beach Resort
03.2025 - Current
Room Service Associate
Pelican Grand Beach Resort
08.2024 - Current
Sales Manager
Lush Plant and Tropicals
11.2023 - 08.2024
Population Study Research Assistant
Intermountain Precision Genomics
01.2021 - 04.2021
BDC Customer Care Representative
Mark Miller Subaru South Towne
08.2019 - 09.2020
Sales Receptionist
Mark Miller Subaru Midtown
05.2019 - 08.2019
Café Assistant
Mark Miller Subaru South Towne
10.2018 - 05.2019
High School Diploma -
Woods Cross High School
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