Samantha Guzman
Guest Services Hostess
New York,United States
Summary
Reliable guest services hostess with over five years of excellent customer service experience to upscale clientele. Organized and effective in fast paced environments. Quick thinker, team player, solution-based and proactive. Positive and upbeat professional demeanor.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Coatcheck Attendant
Manhattan Service Corporation
New York , NY
2017.10 - Current
- Provide excellent customer service to upscale clientele, and maintain professional and neat appearance at all times.
- Efficiently organize coat check-in, and check-out system. Ensure workspace is fully stocked of materials, clean, and organized.
- Accurately follow protocol procedure for lost or stolen items.
Beauty Advisor
Ulta
New York , NY
2021.02 - 2022.03
- Assisted customers questions. Suggested beauty products based on their specific concerns and needs, and also upsold promoted items.
- Handled register transactions. Added and updated loyalty program customer accounts.
- Replenished sales floor merchandise and neatly organized shelves, racks and bins.
Hostess
Angel Of Harlem
New York , NY
2018.10 - 2020.12
- Warmly greeted guests upon arrival. Answered customer questions, and accommodated special seating/dietary requests.
- Operated OpenTable, to manage reservations, walk-ins, waitlist, and to-go orders.
Education
GED -
Pathways To Graduation
New York, NY 2020.06 - 2020.06
Skills
Strong Communication & Interpersonal Skills
Timeline
Beauty Advisor
Ulta
2021.02 - 2022.03
GED -
Pathways To Graduation
2020.06 - 2020.06
Hostess
Angel Of Harlem
2018.10 - 2020.12
Coatcheck Attendant
Manhattan Service Corporation
2017.10 - Current
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