Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Samantha Haartje

Morrisville,NC

Summary

Dynamic Digital Support Specialist with a proven track record at Avigilon, excelling in customer communication and relationship building. Leveraged active listening and attention to detail to enhance user experience and resolve technical and customer issues swiftly, significantly improving customer satisfaction and retention. Committed to delivering empathetic support and optimizing workflows for efficient service. Extremely customer oriented and facing, on top of efficient data management and organizational skills.

Overview

8
8
years of professional experience

Work History

Digital Support Specialist

Avigilon
Dallas, TX
10.2021 - Current
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Enhanced user experience by providing comprehensive troubleshooting guidance for various software and hardware systems.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Improved customer retention with empathetic and efficient handling of support cases.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Conducted regular follow-ups with customers to ensure their issues were fully resolved and to gather feedback for service improvement.

Warehouse Associate

Amazon
04.2019 - 02.2021
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
  • Maintained clean, orderly work environment free of hazards.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Front End Customer Service Associate

CVS Pharmacy
02.2017 - 05.2019
  • Streamlined checkout processes by multitasking between register duties, bagging items, and engaging with customers simultaneously.
  • Developed strong relationships with customers through active listening, empathy, and understanding their needs.
  • Built rapport with regular customers, fostering loyalty through personalized service experiences.
  • Contributed to a positive work environment by actively participating in team meetings and initiatives.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Greeted and verified members and guests upon entry to optimize security.
  • Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Responded proactively and positively to rapid change.

Education

GED -

Westfield Washington High School
Westfield, IN
03-2014

Skills

  • Online chat support
  • Customer needs assessment
  • Customer service expert
  • Active listening
  • Interpersonal skills
  • Customer communication and empathy
  • Friendly and patient
  • Attention to detail
  • Organizational skills
  • Data entry
  • Relationship building
  • Customer engagement
  • Empathy and patience
  • Recordkeeping skills
  • Customer relationship management

Interests

  • Crafting and DIY Projects
  • Watching Movies and TV Shows
  • Video Gaming
  • Avid Reader
  • Food

Timeline

Digital Support Specialist

Avigilon
10.2021 - Current

Warehouse Associate

Amazon
04.2019 - 02.2021

Front End Customer Service Associate

CVS Pharmacy
02.2017 - 05.2019

GED -

Westfield Washington High School

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