Samantha Hagan
Bradenton
Summary
Devoted Veterinary Assistant versed in balancing administrative responsibilities with delivering quality veterinary care. Focused on creating calm, inviting office setting to put pet owners and pets at ease. Excellent time management and relationship-building skills with animals and people alike.
Overview
7
7
years of professional experience
2016
2016
years of post-secondary education
Work History
Service Advisor/Writer/sales
Sunset Hills Subaru
Sunset Hills
03.2023 - 10.2025
- Maintained up-to-date knowledge of dealership promotions, warranties, and recall processes.
- Currently make up 70-80% of all positive customer reviews for the service department.
- Top performer in gross, CSI and hours sold.
Veterinary Assistant
All Creatures Animal Hospital
Naples
02.2021 - 01.2023
- Familiar with basic animal handling, feeding, and sanitation procedures. Quick learner with excellent communication skills, a strong work ethic, and a genuine commitment to providing compassionate care in a clinical setting.
- Skilled in basic animal care tasks including feeding, cleaning, restraining, and monitoring patient behavior.
- Comfortable assisting veterinarians and technicians during exams and procedures. Strong attention to detail, ability to work in fast-paced environments, and dedicated to supporting both patients and pet owners with compassion and professionalism.
- Worked at an exotic vet office, so familiar with a variety of animals including - birds, dogs , cats, rodents, farm animals and reptiles.
- Experience with handling, restraining, and weighing different species. As well as providing medication, blood draws, and basic grooming. ( in both canine, birds and felines ). Nail trims, ear cleaning, medical prep etc.
Service Advisor/sales
Naples Dodge Chrysler Jeep Ram
Naples
01.2019 - 01.2021
- Acted as the primary communicator between customers and the service department, ensuring excellent communication and satisfaction throughout the repair process.
- Managed repair orders, parts requests, and scheduling to ensure timely completion of service.
- Resolved customer complaints professionally and efficiently, improving overall satisfaction scores.
- Maintained up-to-date knowledge of dealership promotions, warranties, and recall processes.
Education
Broken Arrow High School
Broken Arrow, OKTrade school - Medical Assisting
Tulsa Tech
Tulsa, OKSkills
- Great customer service skills, including sales, de-escalation, and keeping guest updated
- Animal handling, including all types of species
- Blood draws, grooming care and basic pet care
- Medical prep
- Patient monitoring
- Medication administration
- Attention to detail
- Sales strategies
- Time management
- Animal nutrition
- Veterinary standards and procedures
- Animal restraint
- Appointment scheduling
Timeline
Service Advisor/Writer/sales
Sunset Hills Subaru
03.2023 - 10.2025
Veterinary Assistant
All Creatures Animal Hospital
02.2021 - 01.2023
Service Advisor/sales
Naples Dodge Chrysler Jeep Ram
01.2019 - 01.2021
Broken Arrow High School
Trade school - Medical Assisting
Tulsa Tech