Samantha Hagy
Pounding Mill,VA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant
Lifepoint Health
11.2023 - Current
- Obtain clients medical history, medication information, symptoms, and allergies.
- Sanitize, restock, and organize exam rooms and medical equipment.
- Direct patients to exam rooms, fielded questions, and prepared for physician examinations.
- Keep medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted. Sendsend in refills, orders, deal with Home Health, and also give injections, deal with wound care.
- Call and fax pharmacies to submit prescriptions and refills.
- Complete EKG's and other tests based on patient presentation in office.
- On average, we see 24 patients a day.
Registered Medical Assistant
Ballad Health
04.2022 - 11.2023
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Completed EKG's and other tests based on patient presentation in office.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Seen approximately 30 patients a day.
Sales Representative
AT&T
06.2017 - 07.2021
- Handled approximately 30 to 40 high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Developed extensive knowledge of products and services to better assist customers.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Utilized sales techniques to build customer interest and close sales.
- Overcame objections using friendly, persuasive strategies.
- Educated customers on product and service benefits, explaining features and answering questions.
- Provided information about available products and services, membership details, and purchase advantages.
- Set up appointments with interested customers according to schedule availability.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Implemented up-selling techniques to increase revenue and move product.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
Customer Service Representative
Sykes Enterprises - Bank Of America
06.2011 - 12.2011
- At the time this company was known as Bank Of America and handled approximately 50 inbound calls a day
- Dealt with credit cards
- If the system was alarmed of a fraudulent activity, the customer would receive a notice of suspicious activity and would be prompted to call in to verify charge to see if it is valid or not
- If it was valid then the charge was approved and card would be unlocked, if not, card would be closed and a new one would be sent out.
Education
A.A.S In Medical Billing And Coding -
Bryant And Stratton College
Buffalo, NY12-2025
Skills
- Communicating with patient families
- Medical terminology knowledge
- EKG administration
- Compassionate
- Call handling
- Professional phone voice
- Sales closing
- Building rapport
Certification
CPR Certified
Timeline
Medical Assistant
Lifepoint Health
11.2023 - Current
Registered Medical Assistant
Ballad Health
04.2022 - 11.2023
Sales Representative
AT&T
06.2017 - 07.2021
Customer Service Representative
Sykes Enterprises - Bank Of America
06.2011 - 12.2011
CPR Certified
A.A.S In Medical Billing And Coding -
Bryant And Stratton College
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