Samantha Haislet
Edenton,NC
Summary
Dedicated Service Representative with strong expertise in customer service, problem-solving, and maintaining order in high-volume environments. Skilled in handling inquiries, resolving issues efficiently, and ensuring customer satisfaction with minimal errors. Demonstrates solid work ethic and commitment to achieving results. Seeking to bring experience and conscientious approach to the role of Service Representative.
Overview
9
9
years of professional experience
Work History
Home cleaning services
Inner Banks Home Services
06.2025 - Current
- Still employed and working. Implemented customer preferences and cleaning desires. Cleaned and sanitized all living spaces. Organized and decluttered living spaces for residential comfort. Utilized eco friendly cleaning products. Managed laundry and linens, handled repairs and sanitation of all the tools used in house keeping.
Harbor Town Cruises
Albemarle Queen Cruise
05.2025 - Current
- Still employed and working as a deckhand. Deck hand duties include, Critical thinking, problem solving, customer safety. Greeting guests, making sure they have a safe and comfortable trip, addressing and resolving any guest concerns. Instructing guests on safety procedures and life preserver location and use. Participating in proactive monthly safety training. Departures and docking procedures. Greasing and cleaning the paddle wheel on the ship.
Lead Sales Associate
Dollar General Store
09.2024 - 04.2025
- Supervised daily store operations to ensure compliance with company policies and procedures.
- Trained and mentored new sales associates on customer service best practices and product knowledge.
- Analyzed sales trends to optimize inventory management and enhance product placement strategies.
- Assisted in creating promotional displays to increase customer engagement and boost sales performance.
- Resolved customer complaints effectively, enhancing satisfaction through personalized service solutions.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
CASHER AND SERVICE REPRESENTATIVE
Blount's Mutual drug
09.2022 - 09.2024
- Utilized active listening techniques to accurately assess customer needs and provide effective resolutions, answering phones, displaying patience and understanding. Provided exceptional customer service to clients, demonstrating strong problem-solving and communication skills. Built positive relationships with clients, fostering trust and loyalty.
INFUSION ENGINEER IN BOAT PRODUCTION
Regulator Marina, INC
08.2021 - 08.2022
- Assisted senior engineers in troubleshooting complex problems. Provided technical support to colleagues to resolve engineering issues quickly and effectively. Evaluated existing systems and proposed modifications or upgrades. Determined proper materials needed for use in certain projects. Managed engineering projects efficiently and meeting deadlines.
CASHER AND SERVICE REPRESENTATIVE
Kellogg Supply
01.2021 - 09.2021
- Exceeded customer expectations through personalized and proactive service. Provided excellent customer service to clients by responding to inquiries in a timely and professional manner. Developed strong customer relationships, loyalty through effective communication and answering phones.
PRODUCTION OF FOOD EMPLOYEE
Elaine's Cafe and Bakery
06.2017 - 10.2018
- Worked with coworkers to complete tasks. Responded quickly to meet customer needs and resolve problems. Met deadlines while maintaining high-quality deliverables.
Education
GENRAL SOCIOLOGY
Grand Cannon University
Phoenix, Arizona01.2021
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Eastern Maine Community College
Bangor, Maine01.2019
Diploma - undefined
Guilford Christan Academy
Guilford, Maine01.2017
Skills
Friendly, positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Time management
Dependable and responsible
Verbal communication
Timeline
Home cleaning services
Inner Banks Home Services
06.2025 - Current
Harbor Town Cruises
Albemarle Queen Cruise
05.2025 - Current
Lead Sales Associate
Dollar General Store
09.2024 - 04.2025
CASHER AND SERVICE REPRESENTATIVE
Blount's Mutual drug
09.2022 - 09.2024
INFUSION ENGINEER IN BOAT PRODUCTION
Regulator Marina, INC
08.2021 - 08.2022
CASHER AND SERVICE REPRESENTATIVE
Kellogg Supply
01.2021 - 09.2021
PRODUCTION OF FOOD EMPLOYEE
Elaine's Cafe and Bakery
06.2017 - 10.2018
GENRAL SOCIOLOGY
Grand Cannon University
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Eastern Maine Community College
Diploma - undefined
Guilford Christan Academy