Samantha Hall
Perris,CA
Summary
Dynamic and motivated paralegal with an Associates Degree in Applied Business, seeking to leverage my training and costumer service experience at Voyager Consultants. Proven ability to effectively train employees during my tenure at Wayfair, where I was also recognized for my dedication and adaptability including, including a two-week assignment in Chicago. Strong organizational and communication skills developed through my role as a Courtesy Clerk at Vons. Eager to contribute to a forward-thinking company like Voyager Consultants, where I can grow and make a meaningful impact.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Employee Trainer
Wayfair
Perris, CA
10.2023 - 09.2024
- Created instructional materials such as presentations, videos, manuals, handbooks and other resources for employees.
- Conducted trainings on topics related to customer service, product knowledge and company policies.
- Monitored progress of employees after training sessions to ensure successful implementation of learned skills.
- Provided support for individual employees who had difficulty grasping concepts during instruction sessions.
- Traveled to Chicago for two weeks to learn a new department and bring back valuable information to deliver to management, and train employees on.
- Explained goals and expectations required of trainees.
Courtesy Clerk
Vons Companies
Corona, CA
07.2020 - 11.2021
- Greeted customers and provided assistance in locating items.
- Assisted customers with product selection and answered questions about store policies.
- Organized promotional displays to attract customers' attention.
- Provided excellent customer service by being friendly and courteous at all times.
- Promptly responded to customer requests or complaints in an appropriate manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Education
Associate of Applied Business - Paralegal
Eastern Gateway Community College
Steubenville, OH07-2024
High School Diploma -
Orange Vista High School
Perris, CA06-2020
Skills
- Workplace Safety
- Succession Planning
- Dependable and Responsible
- Flexible and Adaptable
- Microsoft Excel and PowerPoint
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Supervision and leadership
- Multitasking
- Training & Development
- Document Typing and Formatting
- Customer Service
Certification
- Associate's Degree in Paralegal Studies – Accredited Community Colleges and Universities.
Timeline
Employee Trainer
Wayfair
10.2023 - 09.2024
Courtesy Clerk
Vons Companies
07.2020 - 11.2021
- Associate's Degree in Paralegal Studies – Accredited Community Colleges and Universities.
Associate of Applied Business - Paralegal
Eastern Gateway Community College
High School Diploma -
Orange Vista High School
Similar Profiles
Jason ChudzikJason Chudzik
Lead Forklift Operator at WayfairLead Forklift Operator at Wayfair
Shadana WestbrookShadana Westbrook
Customer Service Representative at WayfairCustomer Service Representative at Wayfair
Terry NicholsTerry Nichols
Customer Service Associate at WayfairCustomer Service Associate at Wayfair