Samantha Hall
Midlothian,TX
Summary
Professional with a strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
The UPS Store
03.2024 - Current
- Managed all day-to-day operations, including opening and closing the store, corporate meetings, cash handling, and scheduling.
- Developed strong working relationships with staff, fostering a positive work environment.
- Designed and created logos and advertisements for customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast possible needs.
- Assisted in recruiting, interviewing, hiring, and onboarding new employees to maintain adequate staffing levels.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Assistant General Manager
MOD Pizza
10.2022 - 03.2024
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Led team to achieve record-high customer satisfaction scores through dedicated service and attention to detail.
- Improved operational workflows, resulting in smoother running of establishment.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed scheduling and payroll, optimizing labor costs while maintaining staff satisfaction.
Office Cashier Manager
Brookshire's
08.2020 - 09.2022
- Ensured security of financial assets with proper handling and storage of cash reserves.
- Supported store operations by effectively managing multiple payment methods, including cash, credit, and checks.
- Maintained accurate cash drawer through diligent counting and organization of currency.
- Expedited end-of-day closing procedures by conducting thorough reconciliations of cash drawer balances against transaction records promptly after shift completion.
- Maximized efficiency during peak hours by quickly adapting to changing workloads and multitasking as necessary.
- Prevented losses by adhering to company policies regarding returns, exchanges, and refunds.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Server
Hawaiian Falls
04.2019 - 10.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Education
Bachelor of Science - Criminal Justice
The University of Texas At Arlington
Arlington, TX05-2027
Associate of Science - Criminal Justice
Navarro College
Corsicana, TX05-2024
High School Diploma -
Midlothian High School
Midlothian, TX05-2023
Skills
- Customer service
- Money handling
- Team leadership
- Time management
- Employee engagement
- Problem resolution
Certification
- Notary Public - October 2028
- Food Handlers License - December 2026
Timeline
Assistant Manager
The UPS Store
03.2024 - Current
Assistant General Manager
MOD Pizza
10.2022 - 03.2024
Office Cashier Manager
Brookshire's
08.2020 - 09.2022
Server
Hawaiian Falls
04.2019 - 10.2020
Bachelor of Science - Criminal Justice
The University of Texas At Arlington
Associate of Science - Criminal Justice
Navarro College
High School Diploma -
Midlothian High School
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