Samantha Haller
Highland,IL
Summary
Goal-oriented team manager commended for first-rate leadership, communication and multitasking abilities. Well-versed in implementing team objectives and goals and mediating interpersonal issues. Offering several years of hands-on experience overseeing daily operations and guiding team members toward achieving goals.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
2019
2019
years of post-secondary education
Work History
Team Manager
Lowes Home Improvment
Edwardsville, Illinois
01.2023 - 07.2025
- Coordinated team schedules to ensure adequate coverage and support.
- Assisted with training new team members on company procedures.
- Facilitated team meetings to discuss project updates and objectives.
- Handled customer inquiries and provided timely resolutions.
- Collaborated with colleagues to enhance workflow efficiencies and communication.
- Coached team for success by using corrective action processes.
- Fostered a positive work environment that encouraged collaboration, accountability, and professional growth.
- Helped customers by providing personalized recommendations and ongoing support, ensuring positive experiences and long-term satisfaction
- Delivered professional guidance to clients by understanding their needs and recommending effective solutions.
- Supported customers with attentive service, tailored advice, and reliable follow-up to foster trust and loyalty.
Department lead
Walmart
Highland, IL
03.2019 - 09.2023
- Led daily operations to ensure efficient workflow and team collaboration.
- Managed inventory levels to support stock availability and customer satisfaction.
- Oversaw team performance, providing feedback and support for skill development.
- Implemented safety protocols to maintain a secure working environment for staff.
- Managed effective stock rotation and inventory placement.
- Monitored employee performance and provided feedback to ensure job expectations were met.
- Resolved customer complaints in a timely manner by identifying root causes of issues.
- Worked closely with sales associates to complete tasks.
- Handled shift overstock, restocking, and inventory control.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Utilized excellent math skills to maintain accurate inventory levels.
- Supported customers with attentive service, tailored advice, and reliable follow-up to foster trust and loyalty.
- Guided customers with professional recommendations and personalized support, improving satisfaction scores by
- Analyzed competitors and market trends to identify opportunities for growth and differentiation.
- Maintained positive working relationship with fellow staff and management.
Secretary
Haller’s tax service
Highland, IL
08.2015 - 09.2018
- Managed correspondence and communication for executive leadership team.
- Organized meetings, coordinated schedules, and prepared agendas.
- Maintained filing systems and archived important documents efficiently.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Greeted visitors and directed to appropriate location or person.
- Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
- Assisted with special projects or tasks related to departmental functions upon request.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Education
Highland Hiighschool
Highland, ILSkills
- Team management
- Training development
- Inventory control
- Conflict resolution
- Relationship building
- Decision making
- Leadership skills
- Employee engagement
- Employee scheduling
- Sales strategy
- Team building
- Problem-solving
- Teamwork and collaboration
- Marketing management
- Project planning
- Customer support
- Time management
- Client relationship building
- Sales techniques
- Sales calls
- Sales floor resets
- Sales experience
- Customer service
- Inventory management
- Active listening
- Problem solving
- Time tracking
- Communication
- Emotional intelligence
- Negotiations and persuasion
- Adaptability
- Customer relationship management
- Effective communication
- Organizational skills
- Stocking and receiving
- Visual display arrangement
- Professional appearance
- Reliability and punctuality
- Customer engagement
- Trend awareness
Timeline
Team Manager
Lowes Home Improvment
01.2023 - 07.2025
Department lead
Walmart
03.2019 - 09.2023
Secretary
Haller’s tax service
08.2015 - 09.2018
Highland Hiighschool