Summary
Work History
Education
Skills
Certification
Affiliations
Timeline
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Samantha Hamer

Samantha Hamer

Farmington,NM

Summary

Utilizes attention to detail and organizational skills to ensure accuracy and compliance. Knowledge of legal requirements and customer service to foster trust and efficiency. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success.

Work History

Notary Signing Agent, Life Insurance Agent

SAMANTHA HAMER
03.2023 - Current
  • RON available
  • FIELD Inspections
  • Enhanced client satisfaction by efficiently managing loan signing appointments and providing clear explanations of documents.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Analyzed customers' financial situations to recommend appropriate life insurance policies.
  • Optimized internal communication channels between departments involved in field inspection activities for seamless information sharing.
  • Conducted field inspections and collected data for accurate assessments of soil conditions, informing management decisions.

Legal Process Server

ABC Legal Services
07.2022 - Current
  • Received papers to be served from attorneys, court clerks, and magistrates and printed out papers.
  • Provided proof of service in form of affidavit.
  • Optimized route planning to maximize productivity while minimizing travel time between service locations.
  • Maintained detailed records of service attempts, ensuring accurate reporting and successful case resolutions.
  • Handled conflict resolution professionally when encountering confrontational situations during document deliveries, maintaining composure under pressure.
  • Ensured compliance with state regulations through proper completion of affidavits and other required documentation.

Patient Outreach Coordinator

BOSTON SCIENTIFIC
08.2020 - 02.2023
  • Call Patient and invite to webinars ,seminars
  • Take down Rsvp- email
  • Call Patients and Thank and Remind -RSVP
  • Provide call in option information
  • Outreach to Pain Patients and Schedule follow up care with Patients local Doctor Office
  • Register patients for webinars
  • Leave voice-mail

MINT CHAT AGENT

Intuit
05.2022 - 11.2022
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.

Roadside Assistance Dispatcher- UDA

Urgently Management
02.2022 - 07.2022
  • Take UDA Assigned " find provider" Case and Start Alert
  • Ivr- auto call sp
  • Manually Contact Service Providers
  • Negotiate rates
  • Agree and Assign Service provider Case
  • Send payment vcc-ach
  • Email job details
  • Communicate with cx providing updates
  • Verify any information to each necessary case
  • Notate every interaction and complete Alert once Service provider is assigned

Inquiry Response Coordinator

Southern New Hampshire University
02.2022 - 05.2022
  • Answer and transfer Inbound and Outbound calls to the correct department
  • Ask prospective Students questions to better assist with transferring to correct area as well as correct type of admission counselor

CSR - Customer Service Representative

Shipt HQ
08.2021 - 03.2022
  • Answer and reply to Shipt Customer general questions via sms, email, voice
  • Troubleshoot shopper processing errors
  • Release, reschedule shopper
  • Cancel customer orders
  • Cancel memberships
  • Update memberships
  • Credit customer account
  • Request refunds

Revenue Cycle Specialist

Exact Sciences
09.2021 - 01.2022
  • Merge patient files
  • Verify Insurance and Eligibility
  • Note accounts
  • Confirm and ship Col guard Kit to Pt

Virtual Learning Coach

K12 Online School
11.2019 - 11.2021
  • Virtual Learning Coach
  • Online Learning Material Modules
  • Live sessions

Roadside Assistance- Job Management

Urgently Management
08.2021 - 10.2021
  • Take Case and Start Alert
  • Follow Alert Instructions (workflow)
  • Communicate with Necessary Parties
  • Determine Resolution
  • Update All Involved Parties
  • Notate and Clear Alert

Insurance Guide

Assurance IQ
06.2021 - 08.2021
  • Auto dialer contacts prospective customers for Life,Auto,Mortgage,Medicare,Health Care
  • Verify basic Customer information
  • Transfer to Licensed Agents
  • Policy Assist
  • Schedule call backs
  • Sort out customers with call dispositions

Customer Service Representative

Shipt HQ
04.2020 - 03.2021
  • Answer Shipt Customer general questions via sms, email, voice
  • Troubleshoot shopper processing errors
  • Release, reschedule shopper
  • Cancel customer orders
  • Cancel memberships
  • Update memberships
  • Credit customer account
  • Request refunds

Allstate Insurance Claims

Allstate Insurance
01.2020 - 04.2020
  • Customer service
  • Process and set up Insurance claims calls
  • Transfer calls to correct department

Caregiver

PALS Assisted Living
09.2019 - 02.2020
  • Bathing Assistance
  • Dressing Assistance
  • Walking Assistance
  • Meal Preparation/Diet monitoring
  • Light Housekeeping
  • Errands and Shopping
  • Medication Reminders
  • Joyful Companionship
  • Respite Care for Family Caregivers
  • Pet walks

HHA /Caregiver

Visiting Angels
06.2019 - 09.2019
  • Bathing Assistance
  • Dressing Assistance
  • Walking Assistance
  • Meal Preparation/Diet monitoring
  • Light Housekeeping
  • Errands and Shopping
  • Medication Reminders
  • Joyful Companionship
  • Respite Care for Family Caregivers
  • Pet walks

Activity Director

Beehive Homes Assisted Living
08.2018 - 11.2018
  • Responsible for the well being of residents with mild and advanced memory loss
  • Organized social activities for the enjoyment, intellectual stimulation and psychological well-being of residents
  • Communicated with families to discuss their loved one's status and created engaging activities for these individuals
  • Prepared Monthly themed Activities Calendar
  • Coordinated community involvement within the facility
  • And Outings for eligible Residents
  • Maintained documentation as required by state and federal regulations
  • Managed monthly Budget fund for department
  • Coordinated Monthly Parties including Family and guests
  • Coordinated Monthly Resident Birthday , Anniversaries
  • Assist with lunch time serving and feedings
  • Occasionally work the "floor"
  • Assist CNA with bed transfers
  • Assist resident to bathroom
  • Assist change of clothes
  • One on one time with residents in particular those that were bed rested
  • Assist residents to Doctor appointments
  • Spa days Hair nails
  • Morning RANGE OF MOTION exercises

Medical Assistant

Family Health Care
03.2018 - 06.2018
  • Vitals
  • Injection
  • Documentation
  • Wipe areas down
  • Autoclave
  • Blood draws
  • Scheduling patients

Customer Service Representative

Penny Pincher Printing
12.2005 - 02.2006
  • Made copies for customers
  • Sent out faxes for customers/ put away incoming faxes
  • Sorted out daily parcel into mail boxes
  • Helped pack and send out UPS shipments
  • Take order forms down for customers
  • Answered telephone
  • Cash Register

Cook

Blakes Lotaburger
07.2005 - 11.2005
  • Keep area clean and sanitized
  • Prepare orders that were placed
  • Take down customer orders

PBX Operator

Albuquerque Job Corps Center
03.2005 - 06.2005
  • Answered multi line telephone and transferred calls
  • Check students in and out of Center on a daily pass
  • Other general office work

Work Base Learning Internship

Meals on Wheels
10.2004 - 11.2004
  • General office work
  • Help pack and prepare meals
  • Help deliver meals to residents in local area

Education

Bachelor of Science - Law Enforcement Advancement

Grand Canyon University
Phoenix, AZ
12-2026

Associate of Science - Medical Assisting

Keiser University-Ft Lauderdale
Fort Lauderdale, FL
06.2018

Associate of Science - Administration Billing and Coding

Keiser University E-campus
02.2018

HS Diploma - undefined

School for Academics and Technologies
Albuquerque, NM
06.2005

Certification - Business Office Technology

Albuquerque Job Corps Center
06.2005

Skills

  • Data Entry (1 year)
  • Assisted Living
  • Recreation
  • Home Care
  • Medical Coding
  • CPT Coding
  • Meal Preparation
  • Multi-line Phone Systems
  • ICD-10
  • Medical Scheduling
  • Medical Billing
  • Medical Terminology
  • EMR Systems
  • IVR
  • ACH
  • Medical Office Experience
  • Insurance Verification
  • Medical Records
  • Triage
  • Humira Complete Certification (1 year)
  • Mobile notary services
  • Document preparation
  • Identity verification
  • Confidentiality assurance
  • Notary law compliance
  • Document review

Audit and inspection readiness

Property inspection techniques

Compassionate caregiving

Emotional support

Behavioral management

Alzheimer's and dementia care

Range of motion exercises

Certification

  • First Aid Certification
  • CPR Certification
  • CVS PHARMACY Denied Authorizations November 2021 to Present
  • Teladoc Present

Affiliations

  • NNA
  • LSS

Timeline

Notary Signing Agent, Life Insurance Agent

SAMANTHA HAMER
03.2023 - Current

Legal Process Server

ABC Legal Services
07.2022 - Current

MINT CHAT AGENT

Intuit
05.2022 - 11.2022

Roadside Assistance Dispatcher- UDA

Urgently Management
02.2022 - 07.2022

Inquiry Response Coordinator

Southern New Hampshire University
02.2022 - 05.2022

Revenue Cycle Specialist

Exact Sciences
09.2021 - 01.2022

CSR - Customer Service Representative

Shipt HQ
08.2021 - 03.2022

Roadside Assistance- Job Management

Urgently Management
08.2021 - 10.2021

Insurance Guide

Assurance IQ
06.2021 - 08.2021

Patient Outreach Coordinator

BOSTON SCIENTIFIC
08.2020 - 02.2023

Customer Service Representative

Shipt HQ
04.2020 - 03.2021

Allstate Insurance Claims

Allstate Insurance
01.2020 - 04.2020

Virtual Learning Coach

K12 Online School
11.2019 - 11.2021

Caregiver

PALS Assisted Living
09.2019 - 02.2020

HHA /Caregiver

Visiting Angels
06.2019 - 09.2019

Activity Director

Beehive Homes Assisted Living
08.2018 - 11.2018

Medical Assistant

Family Health Care
03.2018 - 06.2018

Customer Service Representative

Penny Pincher Printing
12.2005 - 02.2006

Cook

Blakes Lotaburger
07.2005 - 11.2005

PBX Operator

Albuquerque Job Corps Center
03.2005 - 06.2005

Work Base Learning Internship

Meals on Wheels
10.2004 - 11.2004

Associate of Science - Medical Assisting

Keiser University-Ft Lauderdale

Associate of Science - Administration Billing and Coding

Keiser University E-campus

HS Diploma - undefined

School for Academics and Technologies

Certification - Business Office Technology

Albuquerque Job Corps Center

Bachelor of Science - Law Enforcement Advancement

Grand Canyon University

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Samantha Hamer