Samantha Hamilton

• My main role in the financial coordinator position was to secure payment. As far as every resident, insurance cuts, I run two fourth bed facilities for skilled nursing care. I assist with accounts receivable and payable. Worked with families one on one regarding either private pay and or assisted and represented resident in Medicaid application process under county guidelines.
• Admissions Coordinator duties were to work with hospitals to gain residents for facilities. Verifying insurance coverage, diagnosis codes, quality of resident for sub acute services. Marketing events for facility publications. Daily customer service
• Computer skills, word, excel, PCC database, EMEDNY, data entry
• Explained insurance benefits, fees and procedures to patients.
• Contacted insurance carriers to discuss policies and individual patient benefits.
• Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
• Maintained a high level of confidentiality when handling sensitive financial information and employee records.
• Coordinated with external auditors during annual reviews, gathering necessary documentation and addressing inquiries promptly.
• Educated clients about their rights and responsibilities under the Medicaid program, empowering them to make informed decisions about their care options.
• Assisted clients in navigating complex Medicaid processes, alleviating stress and confusion during application procedures.
• Conducted thorough assessments to determine eligibility for various Medicaid programs and benefits.
• Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Customer service

Part of management team

• Enhanced team performance by providing regular coaching, guidance, and constructive feedback on individual and group tasks.
• Managed opening and closing procedures, ensuring proper cash handling processes were followed consistently.
• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Trained new employees and delegated daily tasks and responsibilities.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

• In my six and a half years at the college, I held many different positions
• I worked at Starbucks where I made coffee, handled money, and customer service
• I worked in the kitchen as a food prep, and grill cook
• I served on a line, have plenty catering experience from dinners
• And supervision experience of student workers on night shift

• Commenced career as casual cashier before assuming stocker role.
• Promoted to office lead/shift supervisor for last six/eight months.
• Handled monetary transactions, including counting money and cashing checks.
• Operations ceased, prompting my departure.
• Assisted customers with purchases, enhancing overall shopping experience.
• Managed cash register operations to maintain accurate accounting of daily sales.
• Handled returns and exchanges efficiently, maintaining customer trust.
• Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
• Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.