Samantha Hamilton
Belleville
Summary
Dynamic Sales Manager with a proven track record excelling in revenue forecasting and customer relationship management. Successfully mentored a high-performing sales team, driving significant income growth and enhancing customer satisfaction. Expert in visual merchandising and data analysis, consistently delivering results through strategic initiatives.
Overview
20
20
years of professional experience
Work History
Sales Manager
Value City Furniture
Westland
01.2012 - Current
- Mentored world-class sales team, focusing on talent acquisition and retention.
- Analyzed business to identify opportunities for increasing income for store and sales associates.
- Developed and scheduled weekly sales advertisements to promote store offerings.
- Monitored products on showroom floor to ensure optimal operational and visual conditions.
- Resolve an average of 15 customer complaints per month regarding sales and service.
- Led team in daily sales operations and customer interactions.
Merchandise Manager
Value City Furniture
Westland
07.2010 - 01.2012
- Executed company blueprint 100% on showroom floor.
- Tagged new products and collaborated with management to plan merchandise placement on showroom floor.
- Assisted sales staff with suggestive selling by providing accent pieces to enhance customer experience.
Customer Service Supervisor
Value City Furniture
Westland
11.2005 - 07.2010
- Managed a team of 6 customer service representatives to ensure efficient operations.
- Resolved customer complaints by gathering details and researching issues to ensure satisfactory outcomes.
- Followed up promptly with customers to communicate resolution results and enhance satisfaction.
- Conferred with customers by phone or in person to provide product or service information and process orders efficiently.
- Created schedule to give customers a great experience while operating within the budget.
- Maintained cash and credit business according to policy and procedures.
Education
High School Diploma -
Nordica Hills
Macedonia, Oh, US01.1998
Business Management -
Henry Ford Community College
Dearborn, MI, USSkills
- Sales strategy
- Sales forecasting
- Revenue forecasting
- Customer relationship management
- Performance metrics
- Data analysis
- Microsoft Office proficiency
- Inventory management
- Visual merchandising
Timeline
Sales Manager
Value City Furniture
01.2012 - Current
Merchandise Manager
Value City Furniture
07.2010 - 01.2012
Customer Service Supervisor
Value City Furniture
11.2005 - 07.2010
High School Diploma -
Nordica Hills
Business Management -
Henry Ford Community College