Samantha Hampton
Leadwood,MO
Summary
Proven Patient Access Representative with a track record of enhancing patient satisfaction at Parkland Health Center/BJC Healthcare. Excelled in HIPAA compliance and customer service, significantly improving registration efficiency and patient care quality. Skilled in healthcare systems navigation and empathetic communication, adept at multitasking and maintaining confidentiality. Demonstrated flexibility and a commitment to excellence in fast-paced environments. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database entry functions. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
6
6
years of professional experience
Work History
Patient Access Representative
Parkland Health Center/BJC Healthcare
06.2018 - Current
- Obtained patient demographics verifying the correct patient to check in for services.
- Navigated computer systems such as EPIC, Microsoft word, Google, Teams, ect.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions when able.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
- Trained new hires on department procedures, policies, and software systems.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Improved patient satisfaction by efficiently managing registration and intake processes.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
Education
High School Diploma -
Farmington Senior High
Farmington, Mo 05.2018
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration & Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Healthcare systems navigation
- Strong empathy
- Flexible Schedule
- Insurance Billing
- Eligibility Determination
- Payment Processing
- Information Collection
- Regulatory Compliance
- Attention to Detail
- Registration and Scheduling
- Patient interviewing
- Multi-Line Telephone Systems
- Gathering Information from Patients
- Patient Confidentiality and Data Security
- Payment Collection
Cooking, Working out, and reading
In my spare time my favorite things do to are cook, focus on health related physical activity or read, sometimes doing all 3. Audio books are my favorite way to enjoy a book so I can be hands free to cook or work out.
Timeline
Patient Access Representative
Parkland Health Center/BJC Healthcare
06.2018 - Current
High School Diploma -
Farmington Senior High
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