Samantha Hanassab

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
• Assisted in developing seasonal marketing campaigns, driving increased foot traffic into the store during peak periods.
• Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.

Alex's Lemonade Stand Foundation is an American pediatric cancer charity founded by Alexandra "Alex" Scott. ALSF is changing the lives of children with cancer by funding impactful research, raising awareness, supporting families and empowering everyone to help cure childhood cancer.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Reduced wait times for guests by effectively coordinating with other team members during peak hours.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Facilitated seamless handoffs between hosts and servers by thoroughly communicating important details about each party''s needs or special requests before seating them at their table.