Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Hannen

Highlands Ranch,United States

Summary

Enthusiastic client specialist eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of clients wants and needs in an automotive setting. Motivated to learn, grow and excel in sales. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals and ensure client satistfaction.

Overview

14
14
years of professional experience

Work History

Loyalty Coordinator

Schomp BMW
Highlands Ranch, CO
10.2017 - Current
  • Complied with established internal controls and policies ensuring info was captured for each client.
  • Collaborated with all departments to coordinate solutions and retain guest satisfaction.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Surveyed guests to check for areas in need of improvement, responded to feedback and resolved any remaining issues.
  • Maintained working knowledge of products, processes, representatives, and adapted to guests needs accordingly.
  • Optimized customer satisfaction by establishing collaborative service to sales, and sales to service transition while engaging the guest to maintain a positive experience.
  • Collaborated with staff members to enhance customer service experience and worked to achieve above national satisfaction scores.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Bartender Trainer

Olive Garden Restaurant
Highlands Ranch, CO
06.2005 - 01.2015
  • Appropriately allocated resourced, budgets, inventories, training support and team building materials to increase overall productivity.
  • Managed accurate register and produced daily sales reports backing up inventory usage numbers.
  • Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.

Education

Bachelor of Arts - English Literature

Metropolitan State University
Denver, CO
06.2015

Skills

  • Process implementation
  • Relationship building and management
  • Speechwriting and messaging
  • Excellent written and oral communication
  • Customer Relations
  • Good communication skills
  • Administrative support
  • Regulatory Compliance
  • Complex Problem Solving
  • Handling Customer Complaints
  • Adaptable and Resilient
  • Schedule Coordination
  • CRM Software
  • Documentation and Recordkeeping
  • Multitasking and Prioritization
  • Attention to Detail

Timeline

Loyalty Coordinator

Schomp BMW
10.2017 - Current

Bartender Trainer

Olive Garden Restaurant
06.2005 - 01.2015

Bachelor of Arts - English Literature

Metropolitan State University

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