Samantha Hare
Santa Clarita,CA
Summary
Hardworking and highly-motivated employee with over 7 years of extensive experience in overseeing multiple areas of responsibility, including restaurant hostess, front desk receptionist, manager's assistant, project management and event planning, business operations, inventory management, animal care taking, and child care for children birth to 13 years old. Keeping day-to day flow of businesses running smoothly is a specialty of mine as well as supporting managers in balancing work responsibilities. Previous experience in managing and operating self-run business which included event planning and execution with over 200 people at a single event. If I had to describe myself in five adjectives I would say that I am a quick learner, self motivated, reliable, energetic, and detail-oriented. I love people and animals. Helping customers and managing accounts comes easy to me, I find I am a chaos coordinator when needed with difficult customers. I am patient, understanding, and communicative. Most employers realize I can do much more for them then just my job title, so many times I end up taking on more responsibilities which I enjoy. I can take initiative as well as follow directions depending on what the situation calls for. I am looking forward to finding a company that sees me as a good fit and is able to utilize my skill set.
Overview
8
8
years of professional experience
Work History
Manager's Assistant
Massage On Broadway
Missoula, MT
01.2022 - 06.2024
- General organization and oversight of all aspects of the business.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers.
- Greeted customers in a professional manner and directed them to appropriate staff members.
- Assisted with onboarding new employees by providing orientation materials and training resources.
- Monitored inventory levels of office supplies and placed orders as needed.
- Sorted e-mail inbox on a daily basis which included responding to customer requests, resolving customer complaints, and processing inventory orders/supplies.
- Resolved any operational issues that arose during day-to-day operations quickly and efficiently.
- Handled correspondence promptly.
- Helped increase company profitability through customer relationship development, community involvement and marketing strategies.
- Responded to customer issues to provide immediate resolution and improve retention.
- Verified payment information accuracy and ensured completeness of data prior to processing payments.
Business Owner/ Operator
Fantasy's Events
Missoula, MT
03.2018 - 10.2022
- Developed and implemented business strategies to increase profitability.
- Conducted research on industry trends to stay competitive in the marketplace.
- Managed daily operations such as event planning, coordination and sales transactions.
- Built strong customer relationships by providing exceptional customer service.
- Ensured that all safety protocols were followed to maintain a safe working environment.
- Monitored budgeting process for each event to ensure cost efficiency.
- Developed event themes and concepts to ensure successful execution of events.
- Managed logistics related to catering, entertainment, and decorations for events.
- Coordinated with media personnel such as photographers and videographers for capturing important moments during the event.
- Provided on-site support during the day of the event including problem solving if necessary.
- Assisted guests throughout the duration of an event by providing directions or answering questions about available amenities.
- Generated ideas for new services based on market needs assessments.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Provided leadership through coaching employees on best practices for problem solving.
- Developed pricing models based on cost analysis of materials, labor, and overhead expenses.
- Hired independent contractors to provide necessary services to customers.
- Started and developed policies and procedures for business.
- Kept records for production, income, and expenses.
Executive Assistant
Hess Enterprises
Mojave , CA
01.2016 - 02.2018
- Designed unique marketing materials including advertisements, brochures and logo designs.
- Managed social media marketing such as creating an official company page on Facebook to facilitate interaction with customers.
- Worked closely with clients to identify their needs and challenges.
- Scheduled client appointments.
- Managed all incoming correspondence to ensure timely responses.
- Reviewed incoming mail and distributed it accordingly.
- Monitored inventory levels of office supplies, placed orders when necessary.
- Proofread documents prior to submission to ensure accuracy and completeness.
- Maintained an organized filing system for easy access to documents when needed.
- Assisted with special projects such as creating databases.
- Provided administrative support related to project management tasks.
- Followed up on action items assigned by the executive in a timely manner.
- Organized personal and professional calendars with reminders for upcoming meetings and events.
Education
High School Diploma
Some College (No Degree) -
The University of Montana
Missoula, MTSkills
- Management / Inventory Control
- Executive Assisting
- Business administration/ Invoice Processing
- Business Operations
- Account Management
- Customer Service
- Event and Project Management
- Quick learner
- Team Player
- Organizational Skills
- Friendly, Positive Attitude
- Strong Communication Skills
- Security Awareness
- Conflict Resolution Skills
- Attention to Detail
References
Brittany Herrera: 818-304-4675 / Bonnie Liebman: 818-935-1511 / Ashley Herrera: 818-938-3577/ Ashley Vartanan 818-923-7775
Timeline
Manager's Assistant
Massage On Broadway
01.2022 - 06.2024
Business Owner/ Operator
Fantasy's Events
03.2018 - 10.2022
Executive Assistant
Hess Enterprises
01.2016 - 02.2018
High School Diploma
Some College (No Degree) -
The University of Montana
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