Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Harris

Gary,IN

Summary

Adept at fostering customer relationships and resolving complaints, I leveraged CRM software and active listening to enhance satisfaction at Southwest Airlines. My leadership in cross-merchandising at Walmart boosted sales, showcasing my problem-solving skills and commitment to service excellence. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.

Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Customer Support Specialist

Southwest Airlines
11.2022 - 10.2024
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
  • Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

CASHIER

SAMS CLUB
09.2019 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Grocery Department Manager

WALMART
07.2015 - 09.2019
  • Collaborated with other departments to develop cross-merchandising strategies that boosted overall store sales performance.
  • Ensured compliance with food safety standards, maintaining high levels of quality control within the department.
  • Maximized sales performance with effective inventory management and stock rotation practices.
  • Collaborated with store management to optimize overall store performance and meet company goals.
  • Implemented successful promotional campaigns to increase sales and drive customer engagement.
  • Led a team of employees, providing ongoing training and development for optimal performance.
  • Managed grocery department operations, ensuring a clean and organized store environment.
  • Fostered an inclusive work environment by promoting open communication among team members, celebrating successes, and addressing challenges proactively.
  • Engaged customers and provided very high level of service and support, helping find desired products and items.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Associate of Applied Science - Medical Technology

KAPLAN COLLEGE
Merrillville, IN
07-2008

Skills

  • Problem-solving
  • Complaint handling
  • Customer relationship management (CRM)
  • CRM software
  • Data entry
  • Call center experience
  • Active listening
  • Product knowledge
  • Appointment scheduling
  • Payment processing
  • Customer service excellence
  • Multitasking and organization
  • Time management

Timeline

Customer Support Specialist

Southwest Airlines
11.2022 - 10.2024

CASHIER

SAMS CLUB
09.2019 - 12.2022

Grocery Department Manager

WALMART
07.2015 - 09.2019

Associate of Applied Science - Medical Technology

KAPLAN COLLEGE

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Samantha Harris