Samantha Drew
Milan,IN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Proficient in HIPAA regulations and EMR software. Demonstrates exceptional multitasking and effective communication, enhancing operational efficiency and patient satisfaction. Renowned for a strong work ethic and attention to detail, consistently ensuring compliance and streamlined processes.
Overview
10
10
years of professional experience
Work History
Medical Office Manager
Cincinnati Vision Group
12.2020 - 01.2024
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Coordinated regular staff meetings to address challenges, discuss solutions, and share best practices within the team.
- Streamlined office operations for increased efficiency and productivity through effective staff training and delegation of tasks.
Optometric Technician
Cincinnati Vision Group
08.2016 - 12.2020
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
Customer Service Cashier
Walgreens
04.2014 - 07.2016
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Pre-Health Professions: Dental Hygiene -
University of Cincinnati
Cincinnati 01.2024 -
High School Diploma -
South Dearborn High School
Aurora, IN06.2016
Skills
Strong Work Ethic
HIPAA Regulations Understanding
Effective Multitasking
Professional Telephone Etiquette
Insurance Eligibility and Verification
Staff Scheduling
Attention to Detail
Patient Scheduling Management
EMR Software
Effective Communication Techniques
Data Entry
Time Management
Timeline
Pre-Health Professions: Dental Hygiene -
University of Cincinnati
01.2024 -
Medical Office Manager
Cincinnati Vision Group
12.2020 - 01.2024
Optometric Technician
Cincinnati Vision Group
08.2016 - 12.2020
Customer Service Cashier
Walgreens
04.2014 - 07.2016
High School Diploma -
South Dearborn High School
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