Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Hattig

Sioux City

Summary

Detail-oriented customer service representative with 15+ years of experience in various roles, including housekeeping, mail delivery, and office setting. Proficient in customer service, conflict management, and leadership.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Housekeeper

The Kleane Kare Team
01.2024 - 02.2025
  • Daily upkeep of cleaning assigned areas within the federal courthouse
  • Restock of supplies in kitchenettes/bathrooms
  • Sweep, mop, and buff floors when needed
  • Report any concerns to supervisor
  • Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
  • Collaborated with team members to coordinate cleaning schedules for optimal efficiency
  • Responded promptly to customer requests for additional cleaning services or special projects
  • Assisted in training new janitorial staff on proper cleaning techniques and company standards
  • Demonstrated strong attention to detail in identifying areas that required extra care or attention during the cleaning process
  • Served as a point person for resolving any janitorial-related issues raised by employees or tenants

RCA Rural Carrier Associate

Usps mail carrier
12.2022 - 08.2023
  • Case mail for assigned route
  • Sort through packages and organize for delivery
  • File customer hold mail, forward mail
  • Deliver mail and packages to assigned route
  • Sorted and processed incoming mail, ensuring accurate delivery to the appropriate recipients
  • Maintained a high level of attention to detail when verifying addresses, names, and other important information on envelopes
  • Assisted in the organization and distribution of bulk mailings, including newsletters, promotional materials, and invoices
  • Maintained cleanliness and organization in the mail processing area to optimize workflow efficiency
  • Adhered to strict security protocols when handling sensitive or confidential documents during the sorting process
  • Collaborated with other departments (e.g., customer service) to resolve any issues related to misrouted or undelivered mail items promptly

Harvest Worker

Seaboard Foods
09.2019 - 11.2022
  • Operated production line machinery, ensuring efficient and accurate assembly of products
  • Collaborated with team members to meet daily production targets and deadlines
  • Maintained a clean and organized work area, following safety protocols at all times
  • Assisted in the setup and changeover of production lines for different product runs
  • Demonstrated attention to detail by carefully inspecting raw materials for defects or inconsistencies before use in production process

Paint Consultant

Diamond Vogel Paints
02.2015 - 09.2019
  • Provided exceptional customer service by assisting customers with product inquiries, locating items, and processing transactions
  • Collaborated with team members to create visually appealing merchandise displays that attracted customer attention
  • Performed price checks and updated pricing labels as necessary to reflect current promotions or discounts
  • Developed strong relationships with repeat customers through personalized assistance and recommendations
  • Demonstrated excellent teamwork skills by collaborating effectively with colleagues on various projects
  • Trained new employees on company policies/procedures, cash handling, and customer service best practices

CSR - Customer Service Representative

TMone
09.2013 - 02.2015
  • Inbound and outbound calls
  • Customer resolution
  • Bill paying
  • Maintained a high level of professionalism and empathy while interacting with customers to ensure a positive experience
  • Utilized CRM software to accurately document customer interactions, ensuring comprehensive records for future reference
  • Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service
  • Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained over time
  • Collaborated with sales representatives on upselling opportunities during interactions with existing customers
  • Investigated billing discrepancies reported by customers in order to identify root causes and implement corrective actions

Education

Diploma -

Washington High School
05.2007

Skills

  • Hospitality
  • Conflict management
  • Leadership
  • Retail Sales
  • Order Entry
  • Customer Service
  • Data Entry
  • Delivery Driver Experience
  • Multi-line Phone Systems
  • Cash Handling

Certification

  • Driver's License
  • CPR Certification, 12/01/23, 12/31/25

Timeline

Housekeeper

The Kleane Kare Team
01.2024 - 02.2025

RCA Rural Carrier Associate

Usps mail carrier
12.2022 - 08.2023

Harvest Worker

Seaboard Foods
09.2019 - 11.2022

Paint Consultant

Diamond Vogel Paints
02.2015 - 09.2019

CSR - Customer Service Representative

TMone
09.2013 - 02.2015

Diploma -

Washington High School

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