Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Hatton

Wilmington,NC

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

13
13
years of professional experience

Work History

Rideshare Driver

Uber
02.2021 - Current
  • Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
  • Followed company guidelines and policies when interacting with passengers.
  • Built and maintained positive relationships with passengers by providing friendly and professional service.
  • Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
  • Responded to passenger concerns and complaints politely and professionally.
  • Adhered to all safety regulations and traffic laws while driving.

Money Center Cashier

Walmart
09.2018 - 02.2020
  • Performed cash, card and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Worked with floor team and managers to meet wide range of customer needs.

Insurance Processor

James E. Moore Insurance Agency
02.2018 - 09.2018
  • Gathered insurance documents to answer questions and exchange information with co-workers and management.
  • Verified client information by analyzing existing evidence on file.
  • Inputted and communicated notice of cancellations, non-renewals and reinstatements to maintain accurate policy records.
  • Collaborated with policyholders, team members and insurance agents to modify, update and process policies.
  • Conducted data entry and recordkeeping to maintain client information.
  • Generated, posted and attached information to claim files.
  • Checked documentation for accuracy and validity on updated systems.
  • Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.

Front End Supervisor

Food Lion
10.2016 - 01.2018
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Maintained accurate records of sales and financial transactions.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.

Office Assistant

Lovitt's Auto Sales
07.2010 - 10.2016
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained and updated office records, both digital and physical.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.

Education

High School Diploma -

Huntington Learning Center
Wilmington, NC

Skills

  • Calm and Professional Under Pressure
  • Exceptional Communicator
  • Guest Satisfaction
  • Customer Service and Assistance
  • Work Organizing and Prioritizing
  • Customer Relations
  • Attention to Detail

Timeline

Rideshare Driver

Uber
02.2021 - Current

Money Center Cashier

Walmart
09.2018 - 02.2020

Insurance Processor

James E. Moore Insurance Agency
02.2018 - 09.2018

Front End Supervisor

Food Lion
10.2016 - 01.2018

Office Assistant

Lovitt's Auto Sales
07.2010 - 10.2016

High School Diploma -

Huntington Learning Center

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Samantha Hatton