Samantha Hayes
Cranston,RI
Summary
Results-driven Practice Administrator recognized for high productivity and efficient task completion. Specialized skills include operational management, financial oversight, and staff development. Excel in leadership, communication, and problem-solving to enhance organizational performance. Committed to fostering team collaboration and improving patient care processes.
Overview
15
15
years of professional experience
Work History
Practice Administrator, Surgical Services
Care New England
Warwick, RI - Rhode Island
08.2022 - Current
- Developed and implemented practice policies and procedures to ensure compliance with applicable laws and regulations.
- Conducted regular meetings with practice staff to review performance objectives, goals, and outcomes.
- Ensured timely completion of patient services by monitoring wait times for office visits.
- Analyzed financial data to identify areas of improvement in cost control initiatives.
- Implemented strategies to reduce overhead costs while increasing revenue sources.
- Created monthly reports detailing practice metrics such as appointment volume, no-shows, collections.
- Oversaw recruitment efforts for new employees and provided onboarding training sessions.
- Collaborated with medical providers to develop treatment plans that met patient needs within budget constraints.
- Assessed staffing levels against operational needs in order to optimize resources utilization.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Created reports that tracked key performance indicators such as revenue growth and efficiency metrics.
- Managed vendor relationships for supplies and services related to the practice.
- Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
- Analyzed data from various sources to identify trends or opportunities for improvement within the practice.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Facilitated implementation of new technology systems into existing workflows in order to improve operational efficiency.
- Participated in strategic planning initiatives aimed at developing long-term goals for the practice's growth and success.
- Created and implemented policies and procedures for effective practice management.
- Developed and implemented new patient registration processes to streamline workflow.
Practice Manager, Ambulatory Specialty Services
Care New England
Warwick, RI - Rhode Island
09.2020 - Current
- Coordinated staff recruitment, training, and scheduling activities.
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Conducted regular meetings with staff to discuss operational issues and ensure proper communication between departments.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Performed administrative tasks such as creating budgets and forecasts, preparing invoices and contracts, ordering supplies and equipment.
- Resolved escalated customer service issues in a timely manner while maintaining a high level of professionalism.
- Motivated staff by offering direction and providing constructive feedback.
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
Medical Assistant
Care New England
Warwick, RI - Rhode Island
07.2016 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized charts, documents and supplies to maintain team productivity.
- Responded to patient callbacks and phone-in prescription refill requests.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
Medical Assistant
Atwood Medical
Johnston, RI - Rhode Island
11.2009 - 07.2016
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
Education
Bachelor of Science - Healthcare Administration
Johnson & Wales University
Providence, RI01-2026
Skills
- Operations Management
- Human Resources
- Workflow Management
- Practice Marketing
- Performance Metrics
- Staff Development
Affiliations
- Traveling
- Hiking
- Reading
References
References available upon request.
Timeline
Practice Administrator, Surgical Services
Care New England
08.2022 - Current
Practice Manager, Ambulatory Specialty Services
Care New England
09.2020 - Current
Medical Assistant
Care New England
07.2016 - Current
Medical Assistant
Atwood Medical
11.2009 - 07.2016
Bachelor of Science - Healthcare Administration
Johnson & Wales University
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