Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

SAMANTHA HEATH

Glenn Heights,TX

Summary

Customer service professional with over 20 years of experience in negotiations and problem-solving. Proven ability to develop relationships, implement effective strategies, and enhance organizational efficiency. Achievements include managing customer inquiries, resolving technical issues, and consistently maintaining high satisfaction levels. Demonstrated success in streamlining support processes to improve customer experiences.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Health Unit Coordinator

Baylor Scott & White Hospital
Dallas, Texas
11.2024 - Current
  • Performed quality assurance checks on patient records to ensure accuracy and completeness.
  • Directed visitors to appropriate office areas, enhancing visitor experience.
  • Managed incoming calls, efficiently routing them to relevant departments or staff members.
  • Facilitated appointment scheduling for patients and doctors, optimizing office workflow.

Salon Manager/Stylist

Sassy Looks
DeSoto, TX
06.1994 - Current
  • Detailed with the request that the client is looking for. Advising the best instruction on how to maintain the look ascribed. Upsell hair products that are essential to help maintain healthy hair. Being friendly and courteous at all times.
  • As a manager, ensure that staff is compliant with salon and state requirements, resolve any complaints, increase profit by being knowledgeable about the retail products, and promote the business on different platforms.

Front Desk Agent/Night Auditor

Homewood Suites by Hilton
Dallas, TX
12.2017 - 06.2021
  • Greet and check-in guests, make reservations, collect payments, and post-payments at the shift's end.
  • Assist guests with any needs. Upsell rooms and encourage them to join our honors program.
  • As an auditor, pull daily reports from the previous work day. Ensure all managers have the proper paperwork needed for the following day.

Access Representative

Homeward Bound
Dallas, TX
01.2015 - 12.2017
  • Greet the patients as they came in. When assigned to a room, register the patient.
  • Verify insurance and prep for their stay.

Education

Diploma -

Cedar Valley Community College

High School -

Skyline High School

Skills

  • Computer Networking
  • Telecommunication
  • Office experience
  • Time management
  • Front Desk
  • Typing
  • Data entry
  • Insurance Verification
  • 10 Key Data Entry
  • Budgeting
  • Reception
  • Phone Etiquette
  • Guest Service
  • Microsoft Excel
  • Microsoft Outlook
  • Administrative Experience
  • Upselling
  • Clerical experience
  • Customer Service
  • Hair Styling

Certification

  • Cosmetology License, 06/01/25, 05/01/27
  • All Lines Adjuster-Tx 6/2025-6/2027
  • BLS for Healthcare Providers, 11/01/19, 11/01/21

Additional Information

Windows XP, MS Word, call center, telecommunications, data entry, 10key, Management, budgeting, sales, purchasing and stocking supplies, multitasking, Customer service, posting payments, cashiering, collecting, telephone etiquette, tax preparation, running daily reports, balancing cash drawer, team player, scheduling appointments/reservations, entering client demographics, community liaison

Timeline

Health Unit Coordinator

Baylor Scott & White Hospital
11.2024 - Current

Front Desk Agent/Night Auditor

Homewood Suites by Hilton
12.2017 - 06.2021

Access Representative

Homeward Bound
01.2015 - 12.2017

Salon Manager/Stylist

Sassy Looks
06.1994 - Current

Diploma -

Cedar Valley Community College

High School -

Skyline High School

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