Samantha Helm
NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Professional Dog Bather/ Manager
The Highbrow Hound LLC
05.2020 - 11.2024
- Bathed, dried and brushed 8 to 10 dogs ranging from small to large breeds each day.
- Maintained a clean work environment throughout the store.
- Contributed to a positive workplace culture by maintaining a professional attitude and demonstrating strong teamwork skills.
- Handled difficult or aggressive dogs with patience and skill, ensuring their safety as well as that of staff members during the bathing process.
- Reduced wait times for appointments by 25% through effective time management skills and efficient use of resources.
- Supported front desk staff when needed, taking appointments and answering client inquiries regarding dog bathing procedures and pricing options.
- Monitored inventory levels of supplies, submitting timely requests for reordering essential items necessary for daily operations.
- Collaborated with groomers to ensure seamless handoff of dogs after bathing, leading to improved appointment scheduling.
- Defined clear targets and objectives and communicated to other team members.
- Communicated effectively with team members, fostering a collaborative atmosphere that prioritized the well-being of each pet served.
Host
Main Street Bistro
04.2023 - 07.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Developed rapport with regular patrons to foster sense of community within establishment.
Server/ Event Server
Rūna Bistro
01.2022 - 07.2023
- Demonstrated strong multitasking skills by managing four to five tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Adapted to diverse event types, customizing service approach for weddings, corporate functions, and social gatherings.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Streamlined communication between front-of-house and back-of-house teams by effectively conveying guest needs and priorities.
Education
Bachelor of Arts - Sociology
SUNY College At New Paltz
New Paltz, NY05-2023
Skills
- Marketing and promotion
- Multitasking Abilities
- Time management abilities
- Problem-solving abilities
- Reliability
- Adaptability
- Problem-solving aptitude
- POS operation
Timeline
Host
Main Street Bistro
04.2023 - 07.2023
Server/ Event Server
Rūna Bistro
01.2022 - 07.2023
Professional Dog Bather/ Manager
The Highbrow Hound LLC
05.2020 - 11.2024
Bachelor of Arts - Sociology
SUNY College At New Paltz
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