Samantha Hendricks
Pearland
Summary
Versatile professional with a talent for quickly adapting to new challenges and environments. Strong organizational skills and a commitment to continuous improvement drive success in various settings. Technical expertise combined with effective time management ensures high-quality work. Prepared to contribute to organizational success while further developing skills in an entry-level role.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Amazon
Fresno
09.2021 - Current
- Coordinated loading and unloading of cargo, ensuring secure transport with appropriate affixing tools.
- Operated machinery, including forklifts and pallet jacks, to handle heavy shipments effectively.
- Assisted team members in loading large items to mitigate potential safety hazards.
- Cleaned and organized storage spaces, adhering to sanitation guidelines and regulations.
- Documented inventory movements accurately using digital tracking systems.
- Maintained tidy workstations and common areas to uphold safety standards in the workplace.
- Evaluated damaged goods prior to disposal to ensure compliance with protocols.
- Actively participated in cross-departmental collaboration on various projects.
Warehouse Worker
Amazon
Pearland
09.2020 - 09.2021
- Verified deliveries against shipping instructions prior to delivering to customers.
- Loaded delivery truck with company products according to the daily route plan.
- Adhered to assigned routes and followed time schedules.
- Scanned inbound and outbound packages to sort for destination.
- Maintained adherence to stringent delivery deadlines.
- Handled merchandise in accordance with product handling standards.
- Sorted parcels according to delivery route.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Verified accuracy of orders loaded onto trucks by counting, weighing or measuring items.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Operated a variety of machinery and tools safely and efficiently.
- Worked with cross-functional teams to achieve goals.
Hotel Front Desk Clerk
The Commodore
Galveston
03.2020 - 09.2020
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Assisted guests at check-in, providing information on various services within hotel.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
- Kept records of room availability and guest accounts, manually or using computers.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Served as first point of contact for emergency situations requiring evacuation or security personnel.
- Conducted regular audits of front desk operations to ensure compliance with established standards.
- Arranged special accommodations for guests to enhance visitor experiences.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
- Facilitated successful front desk operations for high-volume hotel.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Responded to inquiries and room requests made online, by phone, and via email.
- Ensured that all safety protocols were followed at the front desk area.
- Computed bills, collected payments and made change for guests.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Input customer data into reservation systems and updated to reflect room changes.
- Verified customer credit to establish payment method for accommodations.
- Assisted guests with check-in and check-out procedures as needed.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Recorded guest comments or complaints, escalating to management for immediate resolution.
- Performed administrative duties such as filing documents, preparing correspondence.
- Issued room keys and escort instructions to bellhops.
- Maintained daily records of room availability and rates.
- Processed payments from customers for room charges and incidentals.
- Posted incidental charges to ledgers, manually or by using computers.
- Input and confirmed reservations for guests.
- Assisted with room reservations, changes and cancellations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Science - Computer Science
Colorado State University Global
Aurora, CO07-2025
Skills
- Software development and programming
- Data analysis and machine learning
- Database management
- Problem solving and decision-making
- Collaboration and communication skills
- Customer service and support
- Technical documentation
- Attention to detail and quality control
- Adaptability and reliability
Affiliations
- Fishing
- Reading
- Gardening
Programming Languages
- Java
- JavaScript
- Python
- HTML
- CSS
- Kotlin
- SQL
- MySQL Database
References
References available upon request.
Timeline
Warehouse Worker
Amazon
09.2021 - Current
Warehouse Worker
Amazon
09.2020 - 09.2021
Hotel Front Desk Clerk
The Commodore
03.2020 - 09.2020
Bachelor of Science - Computer Science
Colorado State University Global
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