Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

SAMANTHA HENRY

Chapman,KS

Summary

Dynamic professional with a proven track record in customer service and team leadership at Pizza Hut. Skilled in decision-making and staff training, I enhanced customer satisfaction through effective communication and conflict resolution. Recognized for improving team productivity and maintaining high-quality standards in fast-paced environments.

Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Library Clerk

Telebec
06.2024 - Current
  • Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
  • Fielded reference questions from patrons using internal databases, online search engines, catalogs, and print resources to provide accurate information quickly.
  • Enhanced patron satisfaction by providing efficient and accurate assistance in locating materials and resources.
  • Supported library operations by conducting regular inventory checks of materials to ensure record accuracy and proper collection maintenance.

Manager

Pizza Hut
05.2024 - 08.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.

Assembler

Great Plains
05.2023 - 05.2024
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Increased production efficiency by assembling components quickly and accurately.
  • Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success.

Team Leader

Caseys Genral Store
08.2022 - 05.2023
  • Set performance expectations for the team, monitor progress towards goals, and provide constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Cook/Restaurant Server

Pizza Hut
09.2020 - 08.2022
  • Maintained clean and organized work areas at all times to bring safety and quality to the food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Cloud County Community College
Junction City, KS

Salina Area Technical College
Salina, KS

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Clear communication
  • Coaching and mentoring

Certification

I am food-safe certified and I am BLS certified.

Timeline

Library Clerk

Telebec
06.2024 - Current

Manager

Pizza Hut
05.2024 - 08.2024

Assembler

Great Plains
05.2023 - 05.2024

Team Leader

Caseys Genral Store
08.2022 - 05.2023

Cook/Restaurant Server

Pizza Hut
09.2020 - 08.2022

Cloud County Community College

Salina Area Technical College

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