Samantha Hernandez
Richardson,TX
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Career Accomplishments National Apartment Leasing Professional Certificate Property and Casualty lines license Real Estate License Experienced professional focused on meeting or exceeding objectives seeking Community Manager position. Offers advanced training and knowledge of industry best practices. Recognized for leadership, planning abilities and clear, direct communication style.
Overview
17
17
years of professional experience
Work History
Community Manager
Bell Partners Mckinney Pointe Apartments
09.2022 - 05.2023
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Maximized rental income while minimizing expenses through effective planning and control.
- Produced reports about community activities to keep owners, directors and property managers informed.
Community Manager
Bella Vista Apartments, Vidalta
03.2022 - 09.2022
- Collaborated site foreman during interior renovations and construction.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Evaluated property conditions and recommended improvements.
- Maintained productivity objectives by leveraging hands-on leadership abilities to effectively direct 9 person team.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Boosted renewal rents 20-25% while maintaining 55-70% level on effective rent numbers.
Community Manager
Alena Apartments, Vidalta
01.2020 - 03.2022
- Resident retention
- Renewal ratio above %50 monthly,
- Check files, run applications,
- Clear ops dashboard daily
- Enter WTN's for property work is created on time
- Weekly advertising on facebook and instagram to maintain high vacancy
- Collect and post monies for rents,application, deposits
- Oversee and manage three employees
- Approve time cards weekly
- High level of organization and attention to detail
- Accomplishes property goals and budget management
- Pricing calls to increase rents to stay above market rent
Leasing/Assistant Manager
Sedona Park Apartments
04.2018 - 01.2020
- Greeting and touring prospects
- Followed up with prospects throughout the sales process
- Leasing apartments and closing the sale
- Collect rents,application and deposit fees
- Close monthly delinquency at Zero percent
- Top assistant manager with zero delinquency 6 months in a row
- Walk all make ready apartments for move-ins and move out
- Close final account statements
- Managed property while the manager was away.
Obama Care Insurance Agent
Access Medical Health Group
01.2017 - 04.2018
- Sign customers up for Obama care or medicare plans
- Follow up with customers regarding renewal of plans or changes during insurance season
- Keep the database up to date with customer information
- Interview potential candidates for open positions
- Sign up 20 new clients a day for insurance plans
- Train all new personnel on the insurance process and plans
- Top agent for customer service and signing up new clients.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
Leasing Agent/ Assistant Manager
Jackson Branch Apartments
01.2016 - 11.2016
- Lease units, Markets
- Surveys, Renewals
- Tour Prospects
- Give great customer service
- Enter work orders
- Collect Monies
- Issue Lease Violations
- Follow Up calls.
Insurance Agent
Farmers Insurance
06.2015 - 01.2016
- Write Insurance Policies,
- Scan documents into the system.
- Cross-sold insurance products to existing clients to reach sales targets.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Developed and implemented marketing strategies to boost sales and increase customer base.
- Educated clients on insurance policies and procedures.
- Met with customers to provide information about available products and policies.
- Collected premiums on or before effective date of coverage.
- Analyzed customer needs to provide customized insurance solutions.
- Conducted annual reviews of existing policies to update information.
Leasing Agent
Clarendon Apartments, Madera Residential
07.2012 - 06.2015
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions
- Conducted apartment tours for potential tenants and answered any questions
- Collected and kept careful records of rental payments
- Reviewed all leases to guarantee that tenants received the proper level of service
- Updated tenant and unit information to keep current in the housing database
- NALP certificate
Leasing Agent
Treehouse Apartments
01.2012 - 07.2012
- Greeting and touring prospects
- Followed up with prospects throughout the sales process
- Leasing apartments
- Closing the sale
Customer Service and Sales
Medieval Times Dallas
09.2010 - 02.2011
- Processed an average of 100 transactions each day in a timely manner
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Consulted with customers on the latest styles and trends
- Operated a cash register to process cash, check and credit card transactions.
Hostess and
Pappasito's Cantina
01.2008 - 05.2009
- Knowledge of current menu items, garnishes, ingredients and preparation methods
- Answered questions about menu selections and made recommendations when requested.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Movie Projectionist
Cinemark West
05.2006 - 05.2009
- In charge of show times, uploading playlist and keeping maintenance of digital projectors.
- Set up and adjusted picture projectors and screens to achieve proper size, illumination and focus of images.
- Performed minor repairs and notified maintenance personnel of need for major repairs to keep equipment operating at peak levels.
- Removed film splicing after showings, prepared films for shipment and returned reels back to original owners.
- Inspected movie films prior to film showings to verify completeness and condition.
- Spliced separate film reels, advertisements and movie trailers together to form feature-length presentation on one continuous reel.
Education
Brookhaven College
Dallas, TX2010
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Newman Smith High School
2008
Skills
- Team Training
- Employee Recruitment
- Yardi, Onesite and CRM Experience
- Employee Motivation and Guidance
- Customer Relationship Management
- Property Management
- Social Media Engagement
- Vendor Management
- Operating Cost Tracking
- Marketing and Advertising
- Property Inspection
- Leasing Strategy Development
Additional Information
Nominated Rookie property manager of the Year by NAA 2021 Sapphire Awards.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Limited Working
Japanese
Elementary
Timeline
Community Manager
Bell Partners Mckinney Pointe Apartments
09.2022 - 05.2023
Community Manager
Bella Vista Apartments, Vidalta
03.2022 - 09.2022
Community Manager
Alena Apartments, Vidalta
01.2020 - 03.2022
Leasing/Assistant Manager
Sedona Park Apartments
04.2018 - 01.2020
Obama Care Insurance Agent
Access Medical Health Group
01.2017 - 04.2018
Leasing Agent/ Assistant Manager
Jackson Branch Apartments
01.2016 - 11.2016
Insurance Agent
Farmers Insurance
06.2015 - 01.2016
Leasing Agent
Clarendon Apartments, Madera Residential
07.2012 - 06.2015
Leasing Agent
Treehouse Apartments
01.2012 - 07.2012
Customer Service and Sales
Medieval Times Dallas
09.2010 - 02.2011
Hostess and
Pappasito's Cantina
01.2008 - 05.2009
Movie Projectionist
Cinemark West
05.2006 - 05.2009
Brookhaven College
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Newman Smith High School
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