Samantha Hernandez
Communications, Behavioral Science
Los Angeles,CA
Summary
I am applying for the opportunity of the available open position. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 5 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Within my past and current positions, my duties have required me to become proficient in the usage of basic software particularly in creating and maintaining databases. Becoming known with numbers, experience in delivering customer service and professional hospitality, including clerical support and public interaction. Ability to guide teams, and develop publications for the media and promotional materials. After reviewing your current opportunities, I believe I am a strong candidate for this position and will become a valuable asset to your team and the people you serve. Thank you for your time and consideration in advance. I look forward to hearing from you. Sincerely, Samantha Hernandez
Overview
5
5
years of professional experience
Work History
Sales Manager's Assistant
Aldo Group
06.2022 - Current
- Managed filing system, entered data and completed other clerical tasks
- Monitoring customer returns and implementing store promotions, creating a comforting environment to evolve as a business within
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for the company
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Administrative Assistant/Receptionist Manager
G&R Multi-Services
02.2022 - 06.2023
- Organize acting as coordinator, material for events and recruitment by preparing and creating pamphlets, flyers, and video tutorials, while managing being the contact and reference source for the public
- Conducted virtual orientations and specialized meetings for incoming people to inform them of their benefits, resources, and to encourage engagement; provide information and assistance regarding policies
- Maintain and manage various databases regarding confidential records, paper work discussions, poster boards data, and important material
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Developed strategies to streamline and improve office procedures.
- Managed department budgets and generated financial reports for management review.
- Drafted correspondence and other documents for CEO and department heads in company's voice
Front Desk Agent/Receptionist Administrator
DoubleTree Hilton
12.2021 - 06.2022
- Scheduled operating inventory throughout the floor while stocking and merchandising according to new in store promotions
- Maintaining a friendly, comforting environment to all who enter the store
- Prepare and produce booklets, leaflets, and instructional videos as event and recruitment coordinators, serving as the public's point of contact and information source
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Held online orientations and specific sessions for new hires to tell them of their perks, resources, and to promote involvement
- Maintain and administer multiple databases containing private information, debates from paper work, data from poster boards, and critical documents
- Financial transactions, assisting those who are making bill payments, paying huge bills for necessary business necessities, and developing the necessary abilities to be
- Operating cash registers to complete monetary transactions, processing and receiving payments in retail-based establishment working under pressure
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Receptionist
Lush Health and Beauty Spa
07.2021 - 01.2022
- Deliver administrative support for daily salon operations, schedule phone appointments for clients, manage hair stylist calendars, and reduce average wait times by 15% by optimizing scheduling
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Fielded phone inquiries from potential customers, scheduled appointments, managed bookings for hair stylists, and communicated in a calm and professional manner
- Handled cash transactions and maintained sales and payments records accurately.
- Maintain a clean and safe store environment for clients and monitor stock levels for supplies
- Order business cards, brochures and stationery as needed
- To be successful in this role, I was to be highly organized and able to manage clients with grace, even during peak demand
- Maintained confidentiality of information regarding clients and company.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Sales Associate
Chuze Fitness
06.2019 - 01.2020
- Monitor all activities within the Fitness Center, oversee the maintenance of the exercise areas and provide assistance to patrons
- Include interacting with clients who are seeking information about gym equipment, classes, and other subjects
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- In charge of reaching and exceeding performance sales indicators for the fitness studio, such as membership sales and renewals, retail and concession sales, and upselling fitness classes and personal training sessions
- Understanding the balance between listening and talking, good communicators ask open-ended questions that give prospects the chance to share their fitness goals, challenges, and hurdles
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
Bachelor of Arts - Communications, Behavioral Science
California State University
1000 E Victoria St. Carson, CA 9074705.2025
High School Diploma -
Bell Gardens High School
6119 Agra St. Bell Gardens, CA 9020106.2021
Skills
- Promotional Events
- Market Conditions
- Contact Management Systems
- Insurance Industry Knowledge
- Closing Procedures
- Social Media Platforms
- Inventory Accuracy
- Cash Counting
- Customer Engagement Strategies
- Organization and Efficiency
- Claim Processing System Software
- Document Control
- Business Correspondence
- Statistical Analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Manager's Assistant
Aldo Group
06.2022 - Current
Administrative Assistant/Receptionist Manager
G&R Multi-Services
02.2022 - 06.2023
Front Desk Agent/Receptionist Administrator
DoubleTree Hilton
12.2021 - 06.2022
Receptionist
Lush Health and Beauty Spa
07.2021 - 01.2022
Sales Associate
Chuze Fitness
06.2019 - 01.2020
Bachelor of Arts - Communications, Behavioral Science
California State University
High School Diploma -
Bell Gardens High School
Similar Profiles
Mikhaili RobinsonMikhaili Robinson
Sales Associate at Aldo GroupSales Associate at Aldo Group
Chantal DesrochesChantal Desroches
NA at ALDO GROUPNA at ALDO GROUP
Nikolozi SabiashviliNikolozi Sabiashvili
Sales Associate at Aldo GroupSales Associate at Aldo Group
Pushpender PPushpender P
Logistics Coordinator, International Transport at Aldo GroupLogistics Coordinator, International Transport at Aldo Group
Steve SobelSteve Sobel
VP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global GroupVP OF CREATIVE DEVELOPMENT/Lead Copywriter at Critical Content/SK Global Group