Samantha Hernandez
Amarillo,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Grants Administrator
City Of Amarillo
12.2022 - Current
- Support teammates by offering accurate and timely information to make decisions.
- Strategize with organizations to manage budgets and recommended reporting efforts to boost funding initiatives.
- Planned and organized Community Development Advisory Committee (CDAC) board meetings.
- Coordinate events to encourage community involvement and increase awareness of organization's mission.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Work well in team settings, providing support and guidance.
- Complete pre and post-award research activities while delivering excellent customer service.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Examined awards for alignment with need and suitability of terms and conditions established by The Department of Housing and Urban Development (HUD).
- Cultivated interpersonal skills by building positive relationships with others.
Customer Service Specialist
Merrick Pet Care
01.2018 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Maintained and managed customer files and databases.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Area Manager
Metropcs Authorized Dealer
01.2016 - 01.2018
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Resolved conflicts promptly to promote positive environment for customers.
- Directed workforce planning, customer retention and customer service management for multiple locations.
- Supervised 4 location managers, compliance and reporting requirements for all areas and assets.
Store Manager
ClearTalk Wireless
06.2012 - 08.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
No Degree - Biology
West Texas A&M University
Canyon, TXSkills
- Partnership Development
- Grant Writing
- Strategic Planning
- Community Networking
- Event Planning and Execution
- Documentation and Reporting
- Supervision and Leadership
- Clerical Support
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised 4 teams of 5 to 7 staff members.
- Earned the Five Star Award 4 years consecutively in 2018-2022 with Merrick Pet Care.
- Earned two World Class Pins with MetroPCS in 2017, 2019.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Grants Administrator
City Of Amarillo
12.2022 - Current
Customer Service Specialist
Merrick Pet Care
01.2018 - 12.2022
Area Manager
Metropcs Authorized Dealer
01.2016 - 01.2018
Store Manager
ClearTalk Wireless
06.2012 - 08.2015
No Degree - Biology
West Texas A&M University
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