Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Hernandez

Northfork,CA

Summary

Motivated gambling industry worker with great people skills and time management abilities. Learns new assignments quickly and always follows gaming commission rules. Dependable, results-driven and cross-trained in multiple positions. Reliable Third Party Proposition Player brings strong background in gambling operations and customer service. Attentive, hardworking and detail-oriented in face of challenging daily assignments. Goes above and beyond to help each customer. Courteous Ticket Agent with experience quickly and professionally processing, paying out and verifying jackpots and making change for guests. Talented at troubleshooting gaming machine and equipment problems. Respectful, customer-oriented and efficient with over 6 years of experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Third Party Proposition Player

KB Ventures
10.2021 - 05.2022
  • Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
  • Explained game instructions and rules to customers.
  • Monitored customers and searched for violations of gaming regulations and casino policies.
  • Informed security personnel and supervisors of problems, violations or irregularities.
  • Interacted with casino customers by answering questions, addressing concerns and handling escalations.
  • Cashed out jackpots of up to $100,000,000.00 and processed proper tax forms to uphold legal requirements.
  • Maintained familiarity with games and with strategies or tricks used by cheaters.
  • Announced player moves and cued player turns.
  • Operated table games such as Black Jack, Spanish 21, etc.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Ticket Agent

Grey Travel Services
02.2017 - 03.2020
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Used computerized ticketing systems to process ticket orders accurately and securely.
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
  • Processed cash and credit card transactions securely and promptly for customer payments.
  • Researched and resolved customer ticketing issues to promote satisfaction.
  • Answered customer inquiries regarding ticket availability, pricing and event information.
  • Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
  • Sold [Type] tickets to customers and assisted with trip planning through scheduling, pricing and identifying best transportation routes.
  • Provided schedule, routing and fare information to assist customers with ticket purchases.
  • Supported customers with wheelchair access and special seating requirements to support continuous accessibility.
  • Sold, printed and issued tickets to guests.
  • Checked baggage at gate and loaded onto ramp.
  • Input customer reservations, payment sources, and contact details into Sabre system.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
  • Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
  • Provided follow through on all calls with confirmations and dissemination of requested information.

Custodian

Commercial Cleaning Systems
07.2017 - 12.2018
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Kept building spaces premises clean inside and outside.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Maintained floor cleaning and waxing equipment.
  • Operated buffers and burnishers to clean and polish floors.

Education

GED -

Fresno Adult School
Fresno, CA
06.2016

Skills

  • Surveillance and Patrol
  • Team Collaboration
  • Device Testing
  • Installations and Repairs
  • Attention to Detail
  • Gaming Area Supervision
  • Work Scheduling
  • Time Management
  • Administration and Management
  • Regulatory Compliance
  • Money Handling
  • Payout Monitoring
  • Effective Multitasking
  • Critical Thinking

Certification

  • Licensed Third Party Proposition Player by the Department of Justice

Timeline

Third Party Proposition Player

KB Ventures
10.2021 - 05.2022

Custodian

Commercial Cleaning Systems
07.2017 - 12.2018

Ticket Agent

Grey Travel Services
02.2017 - 03.2020

GED -

Fresno Adult School

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Samantha Hernandez