Samantha Hernandez
Maricopa,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure Office Administrative position. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Registered Behavioral Therapist
Hopebridge Autism Therapy Center
Chandler, AZ
11.2023 - 02.2024
- Developed and implemented intensive individualized treatment plans addressing family relationship problems, destructive patterns of behavior and other psychosocial issues.
- Improved client behavior by implementing personalized treatment plans and closely monitoring progress.
- Observed and monitored client behavior and responses to treatment.
- Maintained professional boundaries with parents and caregivers while building strong support networks to support treatment goals.
- Developed strong rapport with clients and families, fostering trust and open communication for optimal therapy outcomes.
- Implemented behavioral intervention plans created by clinical supervisors.
Credit Analysis Underwriter
Santander Bank Us
Melville, NY
04.2019 - 09.2022
- Enhanced credit analysis processes by implementing predictive modeling techniques.
- Developed comprehensive risk assessment reports, providing valuable insights for decisionmakers.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Maintained strong relationships with clients throughout the lending process, fostering trust and long-term partnerships.
- Generated comprehensive reports on portfolio performance and risk assessment.
Assistant Store Manager
Spirit Halloween Store
Lindenhurst, NY
08.2021 - 11.2021
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Reported issues to higher management with great detail.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Dispatcher
TriWire Engineering Solutions
Farmingdale
01.2018 - 04.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Key Holder
Costello's Ace Hardware
Farmingdale, NY
01.2015 - 10.2017
- Assisted in hiring and training new employees, fostering a collaborative team atmosphere.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions.
- Participated actively in weekly meetings sharing ideas that contributed directly towards improving operational efficiency across departments.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
Education
High School Diploma -
Walter G O'connell Copiague High School
Copiague, NY06.2014
Skills
- Observation
- Certified in CPR/AED
- Toilet training
- POS systems operations
- Great communication and intervention skills
- Works Well with a team and independently
Certification
- RBT - Registered Behavior Technician
Timeline
Registered Behavioral Therapist
Hopebridge Autism Therapy Center
11.2023 - 02.2024
Assistant Store Manager
Spirit Halloween Store
08.2021 - 11.2021
Credit Analysis Underwriter
Santander Bank Us
04.2019 - 09.2022
Dispatcher
TriWire Engineering Solutions
01.2018 - 04.2019
Key Holder
Costello's Ace Hardware
01.2015 - 10.2017
High School Diploma -
Walter G O'connell Copiague High School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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