Samantha Heroux
Litchfield,OH
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CSR and Printing Assisstant
Integrated Voting Systems
01.2022 - 11.2024
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Handled complex billing issues, ensuring accurate invoicing and prompt resolution of discrepancies.
- Provided comprehensive training for new team members, resulting in faster onboarding and better overall performance.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Trained staff on operating procedures and company services.
- Optimized production schedules by accurately estimating job completion times based on machine capabilities and workload demands.
- Supported new operators in learning equipment functions, contributing to a well-trained staff and higher productivity levels.
- Increased efficiency with troubleshooting and resolving mechanical issues quickly, minimizing production delays.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Developed proficiency in operating various printing equipment, enabling versatility within the team when needed for different projects.
- Assisted in maintaining a clean, organized workspace to promote safety and efficiency within the printing department.
- Reduced turnaround times for print jobs by optimizing job planning processes according to client requirements.
- Trained new hires in quality and productivity standards to maximize team effectiveness.
- Trimmed book edges using cutting machines and hand cutters.
- Executed bindery tasks in accordance with company policies, safety protocols and job instructions to maintain consistent, high-quality standards and promote positive business reputation.
- Maintained continuous bindery machine functionality by adjusting rounding forms and creasing rams to meet job specifications.
- Examined bindery products for quality issues, such as imperfect bindings, loose pages or uncut threads and corrected problems prior to customer delivery.
- Stayed up-to-date on modern bindery techniques to meet market demands and increase quality output.
- Stitched and glued endpapers and bindings to secure final products.
Grooming Manager and Pet Stylist
Awesome Paws Pet Salon
03.2015 - 01.2022
- Maintained detailed records of each pet''s grooming history, enabling personalized service tailored to individual needs and preferences.
- Worked closely with other pet care professionals such as veterinarians and trainers to provide comprehensive care for clients'' pets.
- Managed team schedules and assigned tasks to ensure efficient workflow and timely completion of grooming appointments.
- Coordinated maintenance of clippers, blades and other hand tools required for grooming services.
- Continuously researched new grooming tools, products, and techniques to stay current in the industry and provide clients with the best possible service.
- Fostered a positive work environment through effective communication and teamwork among staff members.
- Managed and maintained health, welfare and proper care of animals.
- Improved customer satisfaction by implementing new grooming techniques and maintaining a clean, organized salon environment.
- Oversaw daily operations of the salon, including opening and closing procedures, to ensure a smooth and efficient workday.
- Increased client retention by providing excellent customer service and addressing concerns promptly and professionally.
- Assessed employee performance through regular evaluations, providing constructive feedback to support professional growth and development.
- Established strong relationships with clients through regular communication, leading to numerous referrals from satisfied customers.
- Ordered supplies for forecasted grooming demands.
- Conducted regular meetings with staff to discuss progress toward goals as well as any challenges or concerns that may have arisen.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Mentored junior stylists, providing guidance on best practices in customer service, sales techniques, and fashion expertise.
- Resolved guest complaints about service or style.
- Enhanced customer satisfaction by providing personalized grooming services tailored to each pet''s needs and preferences.
- Promoted parasite protection as well as skin and coat health through regular grooming, dietary suggestions, and supplement recommendations for pet owners.
- Troubleshot behavioral issues during grooming sessions, ensuring a positive experience for both pets and their owners.
- Gained trust of pets through gentle handling techniques, minimizing stress during grooming appointments.
- Educated pet owners on proper grooming techniques and at-home care, promoting healthier pets and reduced need for professional intervention.
- Maintained a clean and safe working environment for both pets and staff, reducing the risk of injuries or accidents.
- Handled difficult customers diplomatically while addressing concerns promptly, minimizing negative feedback or potential conflicts.
- Assessed pets during check-in and check-out process for lethargy, trembling, excessive panting and resistance to entering salon.
- Continuously updated knowledge on new pet styling trends and products, staying current with industry developments.
- Improved time efficiency by streamlining grooming processes, allowing for more appointments per day.
- Provided exceptional customer service, addressing any questions or concerns promptly and professionally to ensure satisfaction with each grooming experience.
- Built strong client relationships through excellent communication and customer service skills, leading to increased repeat business.
- Balanced multiple appointments simultaneously without compromising attention to detail or customer satisfaction levels.
- Mentored junior groomers in best practices, improving overall team performance and skillsets.
- Demonstrated expertise in various grooming styles and techniques to accommodate diverse breeds and sizes of pets.
- Kept cages, kennels, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Educated visitors and staff on proper animal care and handling.
- Trained animals in behavioral compliance or other special routines or commands.
- Assisted with development of animal behavior modification plans.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
Bather, Receptionist, Assistant, Pet Stylist
Animal and Avian Medical Center
09.2008 - 03.2015
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
- Handled nervous or anxious pets with patience and understanding, creating a positive experience for both animal and owner.
- Participated in ongoing training opportunities to stay current on industry trends and best practices for pet care.
- Increased customer loyalty through personalized service, remembering repeat clients'' preferences for their pets'' grooming needs.
- Assisted in maintaining a clean and organized workspace, ensuring a safe environment for both staff and pets.
- Contributed to increased client retention by building rapport with pet owners and addressing their concerns.
- Ensured accurate record keeping of each pet''s grooming history, helping groomers provide consistent styling services over time.
- Safely restrained animals during bathing procedures using appropriate methods to minimize stress while protecting staff from injury.
- Reduced appointment cancellations by proactively communicating with clients about scheduling changes or delays.
- Communicated effectively with team members regarding any special instructions or concerns regarding a pet''s grooming session.
- Promoted pet health by identifying potential issues such as skin irritations or ear infections during bathing sessions.
- Trained animals in behavioral compliance or other special routines or commands.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and professional reception area by tidying up space regularly, ensuring an inviting atmosphere for clients and visitors alike.
- Confirmed appointments, communicated with clients, and updated client records.
- Enhanced customer satisfaction by efficiently managing front desk tasks such as answering phone calls, scheduling appointments, and greeting clients.
- Organized electronic and hard copy filing systems for easy retrieval of documents and information.
- Developed strong relationships with clients through attentive listening skills and genuine interest in their needs, promoting repeat business.
- Handled cash transactions and maintained sales and payments records accurately.
- Handled assignments independently with good judgement and critical thinking skills.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Ensured consistent quality of work by adhering to established grooming procedures and guidelines for all clients'' pets.
Education
No Degree -
Cuyahoga Community College
Cleveland, OHConservation
Penn Foster College
Scottsdale, AZHigh School Diploma -
Lakewood High School
Lakewood, OH06-2006
Skills
- Patience and empathy
- Animal behavior
- Basic animal first aid
- Safe equipment usage
- Expert grooming techniques
- Continual learning mindset
- Teamwork and collaboration
- Problem-solving
- Adaptability and flexibility
Certification
AKC Safety Certified Groomer- American Kennel Club
PGC Groomer- World Pet Association
Certified Advanced Canine Nutrition Specialist- DNM University
Timeline
CSR and Printing Assisstant
Integrated Voting Systems
01.2022 - 11.2024
Grooming Manager and Pet Stylist
Awesome Paws Pet Salon
03.2015 - 01.2022
Bather, Receptionist, Assistant, Pet Stylist
Animal and Avian Medical Center
09.2008 - 03.2015
AKC Safety Certified Groomer- American Kennel Club
PGC Groomer- World Pet Association
Certified Advanced Canine Nutrition Specialist- DNM University
No Degree -
Cuyahoga Community College
Conservation
Penn Foster College
High School Diploma -
Lakewood High School
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