Summary
Overview
Work History
Education
Skills
Freelance Artist
Languages
Timeline
Generic

Samantha Herrman

Madison,AL

Summary

Polite and professional Call Center Associate successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Overview

2
2
years of professional experience

Work History

Call Center Representative

New Bath Today
10.2023 - 01.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
  • Created databases, data entry systems, web forms and other applications for diverse uses.

Cook

Jon Smith Subs
03.2023 - 10.2023
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Cashier

McDonald's
11.2022 - 03.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Retail Sales Associate

U.S. Space And Rocket Center
05.2022 - 11.2022
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Education

High School Diploma -

James Clemens High School
Madison, AL
05.2022

Skills

  • Call Control
  • Customer Service
  • Data Entry
  • Payment Processing
  • POS Systems
  • Food Handling

Freelance Artist

Expertly finished commissioned art pieces in a timely and professional manner.

Languages

French
Limited Working

Timeline

Call Center Representative

New Bath Today
10.2023 - 01.2024

Cook

Jon Smith Subs
03.2023 - 10.2023

Cashier

McDonald's
11.2022 - 03.2023

Retail Sales Associate

U.S. Space And Rocket Center
05.2022 - 11.2022

High School Diploma -

James Clemens High School

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Samantha Herrman