Samantha Hester
Long Island,NY
Summary
Dedicated healthcare professional with a strong passion for quality improvement and organizational excellence. Skilled in coordinating cross-functional initiatives, streamlining workflows, and leveraging data analytics to drive process improvements. Recognized for problem-solving, strategic thinking, and advancing performance across departments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Practice Office Associate
Orlin and Cohen Orthopedic Group
01.2025 - Current
- Managed front-desk operations for 50–80 patients daily, ensuring accurate demographic, insurance, and payment data that reduced registration errors by 15% and enhanced clinical reporting quality.
- Collected and analyzed operational and quality metrics—including patient volume, cancellations, late arrivals, missed paperwork, and documentation errors—providing actionable insights that improved scheduling accuracy by 15% and increased overall office efficiency by 10%.
- Identified workflow bottlenecks and collaborated with staff to implement process improvements, reducing peak-hour wait times by 20%, supporting department-wide quality initiatives, and earning recognition for strong problem-solving and analytical skills, including a promotion offer within one year.
Sales Associate
The Home Depot Inc
04.2022 - 01.2025
- Assisted the district with department-level analytics by collecting, analyzing, and validating operational and sales data across multiple store locations, producing actionable insights that improved departmental efficiency by 45% and reduced errors and turnaround times.
- Developed and implemented workflow and process improvements in collaboration with cross-functional teams, creating dashboards and reports that provided leadership with clear, measurable results and enhanced performance consistency across departments.
- Recognized by district and store management for strong analytical skills, problem-solving, and operational impact, leading to promotions and expanded responsibilities within the organization.
Education
Apprenticeship - Data Analytics
COOP Careers
New York, NY12.2023
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
New York (City), NYAssociate of Science - Criminal Justice
LaGuardia Community College
Long Island City, NYSkills
- Proficient in Excel VLOOKUP and pivot tables
- Proficient in Microsoft Office
- SQL
- Python
- Javascript
- C
- Tableau
- Document management
- Scheduling appointments
- Medical terminology
- OSHA compliance
- Data confidentiality
Certification
Coursera Google Data Analytics Certification, 2023-10-01
Projects
Live Media Campaign with Tableau December 2023
COOP Careers Capstone Project
- Utilized Python libraries such as numpy and seaborn to clean over 1,500 columns of raw data of our clients audience segments in order to maximize data integrity and discover KPI insights.
- Using metrics such as CVR (conversion rates) to narrow down the top 10 audience segments and built 3 separate personas based on the categories in order for our client to know who to pivot their marketing ads.
- Presented data-driven recommendations that the best user category to target are online shoppers because a cumulative total of 430% from conversions.
Timeline
Practice Office Associate
Orlin and Cohen Orthopedic Group
01.2025 - Current
Sales Associate
The Home Depot Inc
04.2022 - 01.2025
Apprenticeship - Data Analytics
COOP Careers
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice
Associate of Science - Criminal Justice
LaGuardia Community College