Samantha hibbard
Athens,TX
Summary
Dynamic sales associate with a proven track record at Walmart, excelling in customer service and cash handling. Recognized for boosting customer satisfaction and driving sales through effective communication and teamwork. Adept at managing high-pressure situations while maintaining a welcoming environment, ensuring a positive shopping experience for all customers.
Overview
18
18
years of professional experience
Work History
Sales Associate
Walmart
01.2023 - 12.2025
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkout.
- Maintained store organization and cleanliness, supporting a welcoming environment for shoppers.
- Participated in inventory management tasks, including restocking shelves and conducting counts.
- Educated customers on promotions, leading to increased awareness of store offerings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Food Service Worker
Aramark
01.2008 - 02.2008
- Prepared and served food items following health and safety standards.
- Maintained cleanliness of dining areas, kitchens, and food preparation spaces.
- Assisted in inventory management by restocking supplies as needed.
- Collaborated with team members to ensure efficient service delivery during peak hours.
- Engaged with customers to provide exceptional service and address inquiries.
- Supported meal preparation tasks, enhancing overall kitchen efficiency and workflow.
Education
Associate of Science -
University of Phoenix
Tempe, AZSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Outgoing personality
- Cash handling
- Store opening and closing
- POS system operation
- Retail store operations
Timeline
Sales Associate
Walmart
01.2023 - 12.2025
Food Service Worker
Aramark
01.2008 - 02.2008
Associate of Science -
University of Phoenix