Samantha Hickoff

Work History

St. MARYS CLUB

01.2024 - Current

Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Served high customer volumes during special events, nights, and weekends.
Kept bar stocked with liquors, juices and garnishes for drinks.

Tim Hortons

01.2014 - 10.2015

Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Organized and re-stocked various stations and self-service items.
Cleaned and maintained work areas, equipment and utensils.
Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
Supported the kitchen staff in maintaining a high level of cleanliness, ensuring compliance with all food safety regulations.
Made food according to standard recipes with requested changes for customer satisfaction.

Bayfront Convention Center

08.2021 - Current

Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.

Taco Bell

01.2018 - 02.2021

Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Kept employees operating productively and working on task to meet business and customer needs.
Promoted a positive work environment through open communication and constructive feedback.
Improved overall team performance by effectively delegating tasks and providing clear instructions.

Avalon Hotel & Conference Center

11.2015 - 07.2018

Engaged positively with residents while cleaning apartments and common areas.
Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
Disinfected bathrooms and removed mold from shower stalls and bathtubs.