SAMANTHA HILDRETH
Valrico,FL
Summary
Well-organized in coordinating project tasks and individual assignments for high-performance marketing campaigns. Knowledgeable about marketing approaches and strategies for supporting team efforts and achieving marketing goals. Resourceful and hardworking with strong attention to detail and systematic approach.
Overview
16
16
years of professional experience
Work History
Marketing Assistant
Orlando Medical LLC.
Brandon, FL
10.2023 - 10.2024
- Responded promptly to customer inquiries via phone calls and emails while maintaining a friendly attitude.
- Created proposals for service and product strategies based on marketing data.
- Assisted with copywriting, artwork and web workflow to facilitate print and digital marketing communications.
- Oversaw social media platforms.
- Coordinated with the sales team to create marketing materials for trade shows and events.
- Proofread and finalized marketing communications and documentation prior to release.
- Conducted market research to identify new opportunities and customer preferences.
HR Assistant
GrowHealthy
Brandon, FL
09.2022 - 12.2023
- Conducted background checks and employment verifications for potential hires.
- Explained company personnel policies, benefits and procedures to employees or job applicants.
- Coordinated communication with external partners like insurance vendors and recruitment agencies.
- Created, organized, and maintained employee personnel files to keep sensitive data secure.
- Conducted candidate interviews to gain additional insight into professional background and skill set.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
Fraud Specialist
CapitalOne
Brandon, FL
06.2020 - 08.2022
- Analyzed customer data with technology tools for fraud detection.
- Operated efficiently from a home-based office.
- Managed on-call scheduling.
- Executed comprehensive reviews of flagged transactions to identify fraudulent activity.
- Worked with cross-functional teams to implement effective risk mitigation strategies.
- Developed strategies and procedures to prevent, detect and investigate potential fraud incidents.
- Participated in interdisciplinary teams working on projects involving the investigation of fraudulent activities.
Behavioral Health Technician
BayCare SIPP Unit
New Port Richey, FL
09.2015 - 03.2020
- Ensured safety, comfort, and well-being of children in a behavioral health setting.
- Implemented therapeutic interventions as recommended by healthcare professionals to enhance behavioral outcomes.
- Provided emotional support, creating a nurturing atmosphere.
- Recorded detailed patient progress, behaviors, and interventions to aid treatment planning.
- Teamed with therapists, nurses, and social workers to establish personalized treatment plans.
- Handled crises with composure, utilizing de-escalation skills for safety.
- Documented behavioral incidents to keep accurate records.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
Supervisor of Lost Package Department
APAC/ UPS
Tampa, FL
10.2012 - 07.2015
- Led team of customer service representatives managing lost package inquiries.
- Established protocols to guarantee prompt and precise resolution of misplaced package incidents.
- Developed and guided team members to improve problem-solving capabilities.
- Oversaw team performance, offering feedback and executing performance reviews.
- Managed escalated customer issues, delivering effective solutions.
- Collaborated with various departments such as logistics and delivery to monitor and retrieve lost packages.
- Conducted analysis of trends in lost packages to develop strategic solutions.
- Kept meticulous records of lost package cases.
- Monitored adherence to internal policies and regulatory guidelines.
- Held regular team meetings to discuss updates.
Customer Service Lead
Publix
Brandon, FL
07.2008 - 11.2012
- Directed front-end customer service team comprising cashiers and representatives.
- Addressed and resolved customer inquiries, complaints, and issues promptly and effectively.
- Provided training and mentorship to staff for enhancing customer service skills.
- Oversaw front-end operations, covering cash handling.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
Education
AA - Communications
HILLSBOUROUGH COMMUNITY COLLEGE
Tampa, FL01.2021
Skills
- Proficient in ASL
- Proficient in Microsoft Applications
- Client Relationship Management
- Talent Acquisition
- Electronic health records
- Healthcare compliance
- Patient data management
- Quality assurance reporting
- Patient advocacy
- Interpersonal support
- Quality improvement
- Patient assessment
References
References available upon request.
Timeline
Marketing Assistant
Orlando Medical LLC.
10.2023 - 10.2024
HR Assistant
GrowHealthy
09.2022 - 12.2023
Fraud Specialist
CapitalOne
06.2020 - 08.2022
Behavioral Health Technician
BayCare SIPP Unit
09.2015 - 03.2020
Supervisor of Lost Package Department
APAC/ UPS
10.2012 - 07.2015
Customer Service Lead
Publix
07.2008 - 11.2012
AA - Communications
HILLSBOUROUGH COMMUNITY COLLEGE
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