SAMANTHA HILDRETH
Lithia,FL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
17
17
years of professional experience
Work History
Patient Care Specialist
Orlando Medical
10.2023 - Current
- Educate patients on the benefits, laws, potential side effects, and proper usage of specific medicines.
- Patient Intake and outtake
- Walk patients through process of paying state fees.
- Ensure all practices adhere to state and federal guidelines regarding medical marijuana.
Lead Generator
RV Select
01.2023 - 10.2023
- On call scheduling.
- Identified and generated high-quality leads through various channels including online platforms, trade shows, and referrals.
- Qualified leads by assessing their needs and readiness to sell.
- Collaborated with the sales team to ensure smooth lead handoff and effective follow-up.
- Tracked and analyze lead generation metrics to optimize strategies and improve conversion rates.
- Maintained an updated customer database to support sales and marketing efforts.
- Customer service and follow up.
- Updated self on current RV sales
Customer Service Escalation Team
Humana
08.2022 - 01.2023
- Remote work at in home office
- On call scheduling
- Expertise in managing escalated customer inquiries and complaints related to medical products or services, applying advanced problem-solving skills to achieve swift resolutions.
- Proven ability to collaborate effectively with internal teams such as Clinical Support, Billing, and Operations to streamline processes and improve service delivery.
Floor Supervisor/ Talent recruitment
Growhealthy
01.2022 - 12.2022
- Supervised and supported the dispensary floor staff, including scheduling, training, and performance management.
- Ensured all operations comply with state and local regulations and dispensary policies.
- Oversaw inventory management.
- Customer Service and follow up
- Maintain a clean, organized, and secure dispensary environment.
- Monitor sales performance of team and cash management.
Fraud Specialist
CapitalOne
10.2020 - 08.2022
- Used tech tools to analyze and scree customers for fraud.
- Worked remotely from home office
- On call scheduling
- Conducted thorough investigations into flagged transactions, applying sound judgment and analytical skills to determine fraudulent patterns and behaviors.
- Assessed risk levels associated with fraudulent activities, collaborating with cross-functional teams to implement effective risk mitigation strategies.
Communications Coordinator
LifeLink Foundation
11.2020 - 04.2021
- On call scheduling.
- Worked remotely from home office and on-site
- Spoke directly with hospital staff regarding patients donating organs.
- Responsible for all incoming calls and communications to company
Behavioral Health Technician
BayCare SIPP Unit
10.2018 - 03.2020
- Provided direct care and supervision to children in a behavioral health setting, ensuring their safety, comfort, and well-being at all times.
- Encouraged behavior management techniques and therapeutic interventions as directed by healthcare professionals to promote positive behavioral changes.
- Offered emotional support and encouragement to children and their families, fostering a supportive and nurturing environment.
- Maintained accurate and detailed records of patient progress, behaviors, and interventions to support treatment planning and continuity of care.
- Collaborated closely with multidisciplinary teams including therapists, nurses, and social workers to develop and implement individualized treatment plans.
- Responded to crisis situations calmly and effectively, implementing de-escalation techniques and ensuring the safety of patients and staff.
Lead Sales Supervisor
Xcel Wireless Boost Mobile
08.2016 - 06.2017
- Supervised and mentored a team of sales associates, including training, scheduling, and performance evaluations.
- Oversaw daily store operations to ensure smooth and efficient functioning.
- Drove sales by implementing effective strategies, monitoring sales performance, and motivating the team.
- Provided excellent customer service, addressing customer inquiries, resolving complaints, and offering product recommendations.
- Managed inventory levels, including ordering, receiving, and organizing stock to ensure product availability.
- Maintained store appearance and organization, ensuring a clean and inviting shopping environment.
- Handled cash management, including daily cash reconciliation and deposit preparation.
- Ensured compliance with company policies, procedures, and safety standards.
- Conducted regular team meetings to communicate updates, goals, and performance expectations.
- Collaborated with store management to develop and implement promotional strategies and initiatives.
Talent Recruiter
Zenith Recruitment
07.2015 - 09.2016
- Sourced and identified qualified candidates through various channels, including online job boards, social media, networking events, and referrals.
- Conducted thorough screenings and interviews to assess candidates' qualifications, experience, and cultural fit.
- Collaborated with healthcare organizations to understand their staffing needs and develop tailored recruitment strategies.
- Managed the end-to-end recruitment process, from job posting and candidate sourcing to offer negotiation and onboarding.
- Maintained an updated and organized database of candidates and client information.
- Provided exceptional candidate and client experience by maintaining clear and consistent communication throughout the recruitment process.
- Stayed informed about industry trends, salary benchmarks, and regulatory requirements in the healthcare sector.
- Developed and maintain strong relationships with medical professionals, educational institutions, and professional organizations.
- Participated in job fairs, conferences, and other networking events to expand the candidate pipeline.
Supervisor of Lost Packages
APAC UPS CUSTOMER SERVICE
10.2012 - 07.2015
- Supervised and supported a team of customer service representatives handling lost package inquiries.
- Developed and implement procedures to ensure timely and accurate resolution of lost package cases.
- Trained and mentored team members to enhance their problem-solving and customer service skills.
- Monitored team performance, providing feedback and conducting performance evaluations.
- Handled escalated customer issues, providing effective solutions and maintaining a high level of customer satisfaction.
- Coordinated with other departments, including logistics and delivery, to track and recover lost packages.
Customer Service Lead
Publix
07.2008 - 11.2012
- Lead and supervised the front-end customer service team, including cashiers and customer service representatives.
- Provided exceptional customer service by addressing and resolving customer inquiries, complaints, and issues promptly and effectively.
- Trained and mentored staff to enhance their customer service skills and ensure adherence to company policies and procedures.
- Monitored and manage front-end operations, including cash handling, checkout processes, and customer service counters.
Education
AA - Communications
Hillsborough Community College
Tampa, FL01.2023
Skills
- Fluent in ASL
- Microsoft and Apple proficient
- Customer care
- Talent recruitment and training
Timeline
Patient Care Specialist
Orlando Medical
10.2023 - Current
Lead Generator
RV Select
01.2023 - 10.2023
Customer Service Escalation Team
Humana
08.2022 - 01.2023
Floor Supervisor/ Talent recruitment
Growhealthy
01.2022 - 12.2022
Communications Coordinator
LifeLink Foundation
11.2020 - 04.2021
Fraud Specialist
CapitalOne
10.2020 - 08.2022
Behavioral Health Technician
BayCare SIPP Unit
10.2018 - 03.2020
Lead Sales Supervisor
Xcel Wireless Boost Mobile
08.2016 - 06.2017
Talent Recruiter
Zenith Recruitment
07.2015 - 09.2016
Supervisor of Lost Packages
APAC UPS CUSTOMER SERVICE
10.2012 - 07.2015
Customer Service Lead
Publix
07.2008 - 11.2012
AA - Communications
Hillsborough Community College
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