Samantha Hillard
Martinsville,Indiana
Summary
Highly proactive manager with five years of experience in team leadership in retail industry. Background includes sales, management and customer service in fast-paced settings. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff.
Overview
6
6
years of professional experience
Work History
Restaurant General Manager
Loves Travel Stop
09.2021 - Current
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Streamlined operational processes to improve overall efficiency without compromising service or product quality.
- Implemented new employee onboarding processes, providing comprehensive training that promoted retention and a strong understanding of company culture.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
Operations Manager
Loves Travel Stop
08.2017 - 09.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Education
High School Diploma -
Mooresville High School
Mooresville, IN05.2017
Skills
- Talent Development
- Business Management
- Customer Engagement
- Adaptability
- Decision Making
- Team Leadership
- Attention to Detail
- Effective Communication
Accomplishments
- Reduced employee turnover by 50% by creating and implementing a no-cost incentive program.
- Supervised team of twenty-four staff members.
Timeline
Restaurant General Manager
Loves Travel Stop
09.2021 - Current
Operations Manager
Loves Travel Stop
08.2017 - 09.2021
High School Diploma -
Mooresville High School
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