Samantha Hillyard
Jacksonville,FL
Summary
Resourceful and experienced worker offering expertise in customer service, Data Entry, Customer service and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Shuster, Saben & Estevez LLC
11.2020 - 09.2024
- Oversaw daily operations of our department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Worked via remote systems through multiple Health clinics to pull documents and work cases for PIP law.
- Managed 32 Clinics
- Pulled Reports from SS&E's system - Aderant Total Office and from multiple clinic systems to compile a list to work from.
- Audited clinics in person and via remote.
- Assisted in the onboarding process for new employees by providing guidance on firm policies and procedures.
- Assisted in training new employees, sharing tips for efficient data entry techniques.
- Ensured accurate record-keeping of client information through consistent data entry practices.
Administrative Assistant
Heritage Florida Property Holdings LLC
03.2018 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns.
- Enhanced tenant satisfaction by promptly addressing maintenance requests and ensuring timely resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Entered rental payments in the system for tenants
- Assisted with eviction paperwork
Education
High School Diploma -
Douglas Anderson School of The Arts
Jacksonville, FL06.2011
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Customer Service
Data Entry
Computer Skills
Office Administration
Microsoft Word
Time Management
Microsoft Excel
File Organization
Certification
Health Insurance Portability and Accountability Act (HIPPA)
Timeline
Supervisor
Shuster, Saben & Estevez LLC
11.2020 - 09.2024
Administrative Assistant
Heritage Florida Property Holdings LLC
03.2018 - 03.2020
High School Diploma -
Douglas Anderson School of The Arts
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