Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Hiske

Swanton

Summary

Proven track record in enhancing patient access processes at Promedica, showcasing expertise in HIPAA compliance and exceptional communication. Leveraged healthcare software knowledge and front desk operations skills to improve patient scheduling efficiency by 30%. Demonstrates professionalism and dedication, excelling in multitasking and organization. Also a fast typer, and efficient with typing of 150 wpm. Great with patients, and showing the compassion and empathy for the patients, going out of the way to help this patients.

Overview

11
11
years of professional experience

Work History

Patient Access Specialist

Promedica
05.2023 - Current
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided exceptional customer service, addressing patient concerns promptly and professionally.
  • Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
  • Collected and validated patient demographics and insurance information.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collaborated with clinical staff to ensure seamless coordination of care for patients.
  • Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.

Medical Receptionist

Ypsilanti Rehabilitation Physical Therapy
09.2019 - 11.2022
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.

Medical Adminstrative Assoicate

University Of Michigan
11.2018 - 06.2019
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed customer relations through communication and helpful interactions.
  • Identified customer needs and wants to enhance customer experiences and boost sales.
  • Maintained relationships with customers to maximize sales opportunities.

Patient Aide

Lauras Home Health Care
10.2018 - 04.2019
  • Offered caring companionship and emotional support.
  • Facilitated recreational activities tailored to individual patient interests, promoting social engagement and mental stimulation.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Contributed to a positive atmosphere by creating friendly interactions between fellow aides and the nursing team members.
  • Provided grooming and mobility assistance to support daily living needs.
  • Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
  • Aided in maintaining a clean living environment, performing housekeeping tasks such as laundry, dishwashing, and tidying up spaces.
  • Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
  • Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
  • Ensured patient safety by identifying potential hazards within their living environments and implementing preventative measures accordingly.
  • Established trusting relationships with patients through consistent reliability and genuine empathy towards their unique situations.
  • Upheld strict confidentiality standards regarding sensitive personal information about patients while conducting caregiving duties.
  • Monitored vital signs regularly, reporting any concerning changes to supervising medical staff promptly.


Home Health Caregiver

Visiting Angels Living Assistance Services
10.2016 - 10.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

Patient Care Technician

The Medical Team
10.2015 - 09.2016
  • Provided patient care in accordance with resident care policies and procedures.
  • Ensured that residents and families received the highest qualify of service in a caring and compassionate atmosphere, recognizing the individual's needs and rights.
  • Distributed medication to the clients in the assisted living facility.
  • Maintained confidentiality of proprietary information.

Supervisior

Fractured Prune Doutnut Shop
04.2015 - 10.2015
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Led major initiatives within the department that drove innovation or addressed critical business challenges.

Crew Member

Arby's
03.2014 - 04.2015
  • Performed a multiude of tasks including food production and serving customers at the cash register.
  • Ensured operation excellence by adhering to systems and standards of the resturaunt.
  • Maintained a clean and organized workstation and guest area.
  • Worked in a team enivronment and communicated effectively with managers and a co-workers.

Maintenance Worker

Tri County
04.2013 - 02.2014
  • Ensured the company vechicals were cleaned both inside and out.
  • Maintained a clean parking lot, grass and proper signage.
  • provided all vital service that was essential for the maintenance and up keep of vechicals.
  • Responded to customer inquiries and made sure that any problems were resolved.

Education

Dipolma of Medical Administrative Assistant - Medical

Ultimate Medical Academy
Clearwater, Florida
09.2016

Diploma of Patient Care Technician - Medical Patient Care

Dorset Schools of Business
Dearborn, MI
06.2015

Skills

  • Medical Terminology
  • Front Desk Operations
  • Appointment Scheduling
  • HIPAA Compliance
  • Exceptional communication
  • Insurance Billing
  • Documentation accuracy
  • Healthcare Software Knowledge
  • Professionalism and Ethics
  • Anatomy & Physiology
  • Medical Laws & Ethics
  • Pathophysicology for Medical Office
  • Microsoft Office Applications
  • Computer Information Systems
  • Medical Transcription
  • Office Accounting
  • Principles of Mangagement
  • EMR
  • Fee Collection
  • Patient Scheduling
  • Performance standards compliance
  • Medical terminology expertise
  • Information Collection
  • Patient Registration
  • Health information obtainment
  • Multitasking and Organization
  • EMR Updating
  • Money Handling
  • Patient check-in
  • Payment Processing
  • Team Collaboration
  • Multi-Line Telephone Systems
  • Documenting and Recording Information
  • Insurance verifying
  • Administrative and Office Support
  • Registration and Scheduling
  • Reliability and Dedication

Timeline

Patient Access Specialist

Promedica
05.2023 - Current

Medical Receptionist

Ypsilanti Rehabilitation Physical Therapy
09.2019 - 11.2022

Medical Adminstrative Assoicate

University Of Michigan
11.2018 - 06.2019

Patient Aide

Lauras Home Health Care
10.2018 - 04.2019

Home Health Caregiver

Visiting Angels Living Assistance Services
10.2016 - 10.2018

Patient Care Technician

The Medical Team
10.2015 - 09.2016

Supervisior

Fractured Prune Doutnut Shop
04.2015 - 10.2015

Crew Member

Arby's
03.2014 - 04.2015

Maintenance Worker

Tri County
04.2013 - 02.2014

Dipolma of Medical Administrative Assistant - Medical

Ultimate Medical Academy

Diploma of Patient Care Technician - Medical Patient Care

Dorset Schools of Business

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Samantha Hiske