Samantha Hissner
Greenville,SC
Summary
*Relocating to Raleigh, NC in January 2025*
Highly motivated and committed Medical Assistant with proven history of excellent performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented and looking to bring medical background and team-building skills to patient centric environment.
Overview
13
13
years of professional experience
Work History
Pediatrics and Internal Medicine Medical Assistant
Prisma Health Upstate
04.2023 - Current
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Executive Recruiter
Lovelace Search Group
04.2021 - 02.2023
- Manged client accounts to accomplish hiring objectives within laboratory diagnostics industry nation wide prior to company lay offs in February 2023
- Lead full recruitment life-cycle including sourcing strategies, talent recruitment, interview preparation, offer negotiation and on-boarding.
- Landed our top client within first three months of hire, bringing in over $600,000 of new business and expansion territories and ending first year over 150% to goal.
- Increased hiring in niche areas while driving performance improvements and streamlining processes by cultivating in-depth understanding of industry trends and hiring desires.
Service and Engagement Manager
Target
10.2019 - 04.2021
- Drove total store sales by understanding each individual’s role in sales growth, utilizing that to contribute to total store impact and profitability.
- Managed over 60 employees successfully in fast-paced environment through proactive communication and positive feedback.
- Created and followed up on training completion, supporting continuous education opportunities to drive proficiencies for all store experiences.
- Responsible for trouble shooting areas of opportunity including guest experience, scheduling, inventory, budgets, while de-escalating all negative shopping experiences.
- Increased KPI's over 40% for service and engagement, maintaining #1 store in district out of 31.
Quality Assistant Manager
The Ritz-Carlton Company
12.2017 - 10.2019
- Determined quality department standards, practices and procedures.
- Assisted in scheduling, payroll, forecasting volume and financials, and employee reviews.
- Developed hiring and training program; including planning and execution.
- Opened company’s first resort grab and go concept venue - creating all procedures, standards, and growing it into outlet generating over $1M within eight months.
- Assisted in organizing and executing private functions and events for fortune 500 companies in conjunction with event staff.
Operations Management
Walt Disney World Resort
01.2012 - 12.2017
- Streamlined company processes and procedures while enhancing customer satisfaction.
- Opened largest Disney store worldwide with 300 cast members, assisting with leading education of all employees, scheduling, and forecasting financials.
- Managed all guest and team challenges pertaining to lack of guest satisfaction and team performance.
- Participated in emerging leaders program for festivals and events throughout Disney property.
Education
University of Central Florida
Orlando, FLSierra College
Rocklin, CACertifications
Skills
- Professionalism and Ethics
- Effective Communication
- Direct Patient Care
- Adaptability
- Time Management
- Conflict Resolution
- HIPAA Compliance
- Customer Relations
- Operational Efficiency
- Scheduling
- EMR / EHR
Timeline
Pediatrics and Internal Medicine Medical Assistant
Prisma Health Upstate
04.2023 - Current
Executive Recruiter
Lovelace Search Group
04.2021 - 02.2023
Service and Engagement Manager
Target
10.2019 - 04.2021
Quality Assistant Manager
The Ritz-Carlton Company
12.2017 - 10.2019
Operations Management
Walt Disney World Resort
01.2012 - 12.2017
Sierra College
University of Central Florida
Certifications
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