Samantha Hodges

• Provides exceptional service and technical expertise.
• Drives culture of sales and financial accountability; utilized key metrics through Pulse to measure success.
• Provided outstanding customer service; helped customers discover the products applicable to their needs while proactively handling concerns.
• Improves day-to-day operations and inventory management by implementing strategies to reduce shrinkage.
• Product and technical knowledge and training

• Hired, trained, and managed a team of 12 associates, including evaluating performance and enforcing disciplinary actions.

• Quarterly budget planning, based on data from the previous year's sales, profit, and expenses; to monitor the performance of business year to date.

• Inventory management with cycle counts, audits, and shrinkage control

• Reorganized sales floor, changing product layout to optimize customer flow and improve visibility.

• Established and maintained rapport with new and established clients.

• Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.

• Facilitated storage contracts and management of delinquent accounts.

• Prepared delinquent units for auction in compliance with North Carolina Law and regulations.

• Completed property maintenance to ensure a clean and pest-free environment.

• Over the eight years with the company, covering every department of the store. Focusing on sales, customer service, inventory management, pricing management, and department resets.