Summary
Overview
Work History
Skills
Accomplishments
Timeline
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Samantha Hoffman

Salt Lake City,UT

Summary

Award winning Restaurant Operator with a vast and diverse set of skills ranging from the operation of an $11 million dollar a year restaurant, acting as an analyst and liaison to Crunch Time and Hot Schedules and then Owning and Operating two Bar and Grills. Exceptionally versed in planning the daily operations, cost controls and inventory management in high volume restaurant with a real passion for the recruiting, hiring, training, developing and retaining of top talent.

Overview

21
21
years of professional experience

Work History

Owner/Operator

The Black Sheep Bar and Grill
West Jordan, UT
09.2016 - Current
  • Hired as a Bartender/Server but was quickly promoted to manager.
  • Opened the second location and became the area manager, overseeing two locations.
  • Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
  • Developed business plan and budget to maximize profitability.
  • Ensured compliance with safety regulations throughout the facility.
  • Provided leadership support for team members through coaching and mentorship programs.
  • Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
  • Managed daily operations of business, including hiring and training staff.

Supply Chain Analyst

Ignite Restaurant Group
Houston, TX
01.2014 - 08.2016
  • Crunch Time Administration.
  • Building all recipes within the system for inventory purposes.
  • Maintenance of prep production system.
  • Point of contact for 160 restaurants for inventory control.
  • Company liaison with Crunch Time.
  • Reporting restaurant analytics, including menu trends, cost changes, and contribution margins.
  • Manage and maintain 4 back-office systems across both brands.
  • Receive, set up and maintain Vendors.
  • Train all current and new hire Managers on CrunchTime and systems in place.
  • Hot Schedules Administrator.
  • Maintained company database for 160 restaurants.
  • Issued and trained all new users.
  • Company liaison with Hot Schedules.

Assistant General Manager

Joe's Crab Shack
Sacramento, Ca
03.2003 - 09.2014
  • Managed all phases of recruitment, including defining hiring management needs and posting available positions.
  • Created new employee self-evaluation forms that focused on employee performance, competencies, engagement, and development.
  • Managed all aspects of the employee life cycle process, including onboarding and offboarding.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Optimized profits by controlling food, beverage, and labor costs on a daily basis.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Responsible for training and developing the management staff of 6.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Responsible for a staff of over 320.
  • Responsible for delivering exceptional guest satisfaction and Quality Assurance.
  • Company-leading Guest Satisfaction award with an overall satisfaction rate of 87%.

Skills

  • Employee recruitment expertise
  • Hiring and training
  • Team-oriented
  • Excellent interpersonal and coaching skills
  • Interviewing
  • Full service restaurant background
  • Operations management
  • Food cost analysis expert
  • Recruiting and selection techniques
  • Staff training and development
  • Operations Management

Accomplishments

  • Exceptional guest satisfaction skills: Winner of the 2012 Service Excellence Award for most guest compliments with Joe's Crab Shack
  • Operational and financial excellence: Winner of the 2011 King Crab Award for top overall financial performance in sales growth, profitability, FT and guest satisfaction with Joe's Crab Shack
  • Winner of the 2012 Operations Excellence Cup with Joe's Crab Shack for best restaurant operations
  • Charity involvement: Winner of the 2012 and 2013 Joe's Care Advocate award for community involvement
  • Fundraiser for No Kid Hungry and Autism Speaks 2009-2014 with over $350,000 raised for organization

Timeline

Owner/Operator

The Black Sheep Bar and Grill
09.2016 - Current

Supply Chain Analyst

Ignite Restaurant Group
01.2014 - 08.2016

Assistant General Manager

Joe's Crab Shack
03.2003 - 09.2014

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Samantha Hoffman