Samantha Hoffman
Largo
Summary
Adept at driving team success and customer satisfaction, my tenure at Nordstrom showcased my ability to lead with empathy, streamline inventory management, and enhance sales through strategic visual merchandising. Leveraging skills in problem-solving and computer literacy, I consistently exceeded performance targets, fostering a culture of continuous improvement and operational excellence.
Overview
14
14
years of professional experience
Work History
Handbags, Accessories and Sun Department Manager
Nordstrom
02.2024 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Oversaw inventory and asset protection processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Established team priorities, maintained schedules and monitored performance.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance and conveyed constructive feedback to improve skills and growth.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department's capabilities.
- Established clear performance expectations for staff members which led to increased accountability.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Executed and maintained company's merchandising standards along with department cleanliness for best customer experience.
- Partnered with vendor/brand representation for specific brand success.
- Coordinated with corporate store planning team for in-store trunk shows to drive customer foot traffic.
Women's Apparel Sales Department Manager
Nordstrom
10.2023 - 02.2024
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Created and maintained brand/vendor partnerships for brand specific success.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Merchandised and refreshed sales floor strategically with new product ,while creating full outfits and styling moments.
- Maintained a clean and organized sales floor for a seamless shopping experience.
- Sustained a well organized stock room space with product sized and categorized for easy replenishment.
- Analyzed department sales daily for potential opportune areas.
Inventory Manager
Nordstrom Rack
12.2022 - 10.2023
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Received and sorted new merchandise trucks.
- Processed new merchandise to company and floor standards.
- Created and updated regular inventory reports and records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Created and enforced detailed organization processes to increase quality and service standards.
- Promoted a culture of continuous improvement within the team by encouraging idea generation and problem-solving initiatives.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Skilled at working independently and collaboratively in a team environment.
- Maintained strong partnerships and communication with fellow managers for smooth and efficient product processing to floor merchandising.
- Assisted with manager in charge responsibilities for employee/customer safety and satisfaction within the building.
- Launched and trained new RFID (Radio Frequency Identification) inventory program and practices.
- Exceeded role performance and won Support Manager cash call award.
Store Administrator
Nordstrom
06.2019 - 12.2022
- Work closely with Store Manager to help execute their vision and business plans.
- Maintained accurate financial records, allowing management to make informed decisions based on up-to-date information.
- Collaborated closely with department managers to ensure smooth daily operations within each area of the store.
- Increased customer satisfaction by providing timely and efficient administrative support to store management.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled customer complaints professionally, resolving issues quickly to maintain client satisfaction levels.
- Maintained a clean and orderly back-office space; optimized storage solutions and streamlined overall functionality.
- Assisted in the development of marketing campaigns, leading to increased foot traffic in the store.
- Set and updated weekly manager schedules to meet coverage demands.
- Managed Store Manager schedule for conference calls, manager meetings and employee touch bases.
- Coordinated and promoted store hiring events during peak hiring seasons.
- Partnered with HR and supported department managers with recruiting initiatives.
- Assisted with in-store events with tracking customer outreach, RSVP's and execution of set up and break down.
- Customer outreach to promote in store events and create customer/stylist relationships.
- Hosted quarterly employee recognition meetings with Store Manager, which consisted of creating powerpoint presentations, breakfast arrangements, seat placement, prepared awards and electrical mic and speaker set up.
- Ordered store supplies as needed.
- Reconciled corporate card charges, paid store invoices, maintained store accounts and store budget.
- Supported HR confidentiality practices.
- Provided information and resources to employees.
- Booked travel for Store Manager and premium stylists.
- Exceeded role performance and won All Star award.
Kids Assistant Sales Manager
Nordstrom
03.2019 - 06.2019
- Assisted sales team with completing customer transactions and managing issues.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Built relationships with customers to establish long-term business growth.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
Assistant Inventory Manager
Nordstrom
04.2018 - 03.2019
- Reduced stock discrepancies with diligent monitoring and prompt resolution of issues.
- Trained new team members in best practices for inventory management, fostering a culture of continuous improvement.
- Streamlined warehouse operations for increased efficiency, maintaining a well-organized storage system.
- Coordinated with suppliers to guarantee timely delivery of inventory and materials.
- Created and updated regular inventory reports and records.
- Optimized order fulfillment processes, ensuring timely delivery of products to customers.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Maintained high levels of customer satisfaction through efficient handling of orders, prompt issue resolution, and effective communication channels with customers.
- Conducted research to address shipping errors and packaging mistakes.
Accessories Manager
Nordstrom Rack
04.2017 - 04.2018
- Examined merchandise to verify correct pricing, display and function.
- Aligned accessories merchandising strategy with overall brand image, resulting in increased customer satisfaction and loyalty.
- Trained new employees on store policies, procedures, and product knowledge, ensuring quick integration into the team.
- Worked actively with management to create daily and weekly sales plans based on sales trends.
- Conducted regular performance evaluations for team members, providing constructive feedback to drive personal development and improve overall performance.
- Implemented loss prevention measures, reducing shrinkage rates and improving store profitability.
- Led a team of sales associates to consistently exceed sales targets and deliver exceptional customer service.
- Facilitated quality customer service by listening to customer complaints, examining returned merchandise and resolving problems to restore and promote good public relations.
Lead Receiver and Stock Processor
Nordstrom Rack
11.2013 - 04.2017
- Identified damaged or missing items upon receipt, promptly reporting issues to relevant parties for resolution.
- Collaborated with team members to unload deliveries, optimizing time management and workflow.
- Ensured timely processing of inbound shipments by prioritizing tasks and delegating responsibilities effectively.
- Reduced discrepancies in inventory by conducting thorough inspections of incoming shipments.
- Assisted in cycle counting tasks, contributing to accurate inventory levels and minimizing stock discrepancies.
- Optimized space utilization within the warehouse through strategic placement of received goods according to demand patterns.
- Sorted and delivered materials to different work areas and staff.
- Assisted with training new staff members on receiving procedures, fostering a cohesive and efficient team dynamic.
- Safeguarded warehouse operations by adhering to safety protocols and maintaining a clean working environment.
- Operated equipment such as pallet jacks to unload, transport and store goods.
- Exceeded role performance and won All Star award.
Women's Apparel Sales Associate
Nordstrom Rack
10.2012 - 11.2013
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Assisted visual merchandising efforts by updating displays or mannequins in line with seasonal themes or trends.
- Boosted sales through effective upselling techniques and knowledge of current fashion trends.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Assisted in loss prevention efforts by monitoring fitting rooms, identifying suspicious behavior, and promptly reporting incidents to management.
Handbags Salesperson
Nordstrom
09.2011 - 10.2012
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed relationships with clients for increased loyalty and repeat business.
- Enhanced customer experience by maintaining a clean, organized and freshly merchandised sales floor.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Exceeded sales goals and made pacesetter status.
Barista
Nordstrom
08.2010 - 09.2011
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Helped management keep adequate supply on hand by notifying of shortages.
Skills
- Customer service
- Team leadership
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Safety and security
- Sales reporting
- Computer skills
- Supply and inventory management
- Visual merchandising
Nordstrom All Star Award, Pacesetter and Cash Call winner
As an employee, the All Star award is given to someone who implements the Nordstrom values everyday, which are: Customer obsessed, Owner at heart, Curious and everchanging, Here to win and Extending ourselves. A Pacesetter means you have exceeded your sales goal for the year. Cash call award goes to a Sales or Support Managers who have driven their business with exceeding volume goals or initiatives and continues to fulfill the Nordstrom values. I have achieved all of the above during my 14 years of service at Nordstrom. I have also been hand selected to help support new store openings on several occasions.
Timeline
Handbags, Accessories and Sun Department Manager
Nordstrom
02.2024 - Current
Women's Apparel Sales Department Manager
Nordstrom
10.2023 - 02.2024
Inventory Manager
Nordstrom Rack
12.2022 - 10.2023
Store Administrator
Nordstrom
06.2019 - 12.2022
Kids Assistant Sales Manager
Nordstrom
03.2019 - 06.2019
Assistant Inventory Manager
Nordstrom
04.2018 - 03.2019
Accessories Manager
Nordstrom Rack
04.2017 - 04.2018
Lead Receiver and Stock Processor
Nordstrom Rack
11.2013 - 04.2017
Women's Apparel Sales Associate
Nordstrom Rack
10.2012 - 11.2013
Handbags Salesperson
Nordstrom
09.2011 - 10.2012
Barista
Nordstrom
08.2010 - 09.2011
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