Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Hoffman

Bradenton,FL

Summary

Detail-oriented and organized administrative professional with years of experience supporting teams and managing office operations. Seeking to leverage strong communication, multitasking, and problem-solving skills in a dynamic administrative role to contribute to organizational efficiency and success.

Overview

17
17
years of professional experience

Work History

Escrow Support Specialist

Sunbelt Title Agency
04.2022 - Current
  • Enhanced client satisfaction by providing timely updates on the status of their transactions and addressing concerns.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
  • Collaborated with real estate agents, lenders, and other stakeholders for seamless communication throughout the escrow process.
  • Conducted closing processes with customers, realtors, lenders and attorneys.
  • Contributed to increased company revenue by delivering exceptional service that resulted in repeat business from satisfied clients.
  • Assisted customers and clients with closing-related questions.
  • Demonstrated proficiency in utilizing industry-specific software for efficient handling of escrow-related tasks and record-keeping requirements.

Buyer

Amos Industries, Inc
01.2017 - 04.2022
  • Analyzed and maintained an accurate ROI using multiple online and mobile application resources.
  • Collaborated with multiple retailers, wholesalers, & distributors to identify new and trending products as well as promotions & incentives.
  • Managed purchase orders and negotiated cost with nearly 50 retailers to obtain optimum pricing, terms, and deliveries.
  • Managed wholesaler inventory of seasonal brands/packages by forecasting sales trends.
  • Expedited distribution by efficiently managing the packing & shipping process to ensure prompt and correct receipt of products from assigned suppliers.
  • Built long-term supplier relationships with vendors to establish quality and competitive pricing.
  • Maintained complete documentation and records of all purchasing activities.
  • Maintained key item stock levels and wrote or expedited purchase orders.

Shift Supervisor

Starbucks
01.2008 - 01.2011
  • Managed barista team to foster a fun and productive work atmosphere.
  • Responsible for ordering stock & supplies to ensure business continuity
  • Responsible for meeting daily, monthly, & annual sales goals
  • Responsible for ensuring team members kept store clean, neat & organized to provide the best customer experience possible
  • Solved customer service issues by making good business decisions while simultaneously providing excellent customer service

Education

Associate in Arts (AA) - undefined

EDISON STATE COLLEGE
Punta Gorda, FL
01.2010

Skills

  • Proficiency in training & coaching new team members
  • In-depth ability to analyze, interpret, and clearly communicate data
  • Excellent customer service skills
  • Excellent time management skills
  • Excellent marketing skills
  • Strong written and verbal communication skills
  • Customer service

Timeline

Escrow Support Specialist

Sunbelt Title Agency
04.2022 - Current

Buyer

Amos Industries, Inc
01.2017 - 04.2022

Shift Supervisor

Starbucks
01.2008 - 01.2011

Associate in Arts (AA) - undefined

EDISON STATE COLLEGE

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Samantha Hoffman