Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
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Samantha Hoggan

Summary

I am a transparent, highly passionate, team-oriented leader utilizing the Servant Leadership model. I thrive in organizations looking to achieve growth, both in quality and quantity. I am self-motivated and driven to create lasting change by providing support and a clinical framework where everyone involves feels valued, confident, and included in the foundation.


I am a enthusiastic professional with background affecting positive patient outcomes, managing health regulations finding creative solutions to administrative issues and interacting with diverse personalities while constantly trying to grow personally and professionally.



Overview

13
13
years of professional experience

Work History

Director of Clinical Services

Billet Health
06.2024 - Current


  • Directly partnering with HR to aide in pay discrepancies and create competitiveness within the community.
  • Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
  • Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
  • Developed strategic plans for the growth and expansion of clinical services, ensuring long-term organizational success.
  • Oversaw recruitment efforts to attract top talent in the field, contributing to a highly skilled workforce capable of delivering excellent patient care services.
  • Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.

Director of Clinical Services/DON

Klarus Home Care
08.2021 - 04.2024
  • Provided managerial oversight for 400+ patient census, perform quarterly QAPI reviews
  • Successfully created new onboarding/orientation schedule, brought agency from 2 star to 4.5 STAR rating in two-year span and from census of 110 to over 400
  • Increased staffing from 12 to 70+
  • Oversaw two branches- Albuquerque and Santa Fe
  • Completed PayRoll biweekly, over saw all PTO, and aided in hiring/interviewing/recruiting
  • Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
  • Evaluated program performance regularly, identifying areas for improvement and implementing necessary changes in a timely manner.
  • Established rigorous quality assurance processes, monitoring key performance indicators closely to ensure consistent delivery of high-quality clinical services across all departments.
  • Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
  • Identified nurses' and staff training needs and devised training programs to close gaps, including therapy mandated wound care training
  • Successfully created positive and strong working relationships with ReSkin, as well as multiple wound care clinics in the state
  • Work within PointCare/HCHB systems.

Clinical Manager

Kindred at Home
07.2020 - 08.2021
  • Clinical Manager for 30+ employees, up to 380 patient census, managing and aiding with trainings to increase quality of documentation, timeliness of submission, and ease of clinical workflow. QA of all charts for multiple locations, orders, 485's, face to face encounters, transfers/discharges, all while complying with medicare guidelines
  • Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
  • Supervisor for the infusion program, virtual visit program, cardiac programs, and COVID program
  • Staying up to date with new COVID policies and procedures, as well as being on the team for new COVID treatment infusions
  • Reduced hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
  • Delivered case conference for two teams weekly, as well as traveling to Santa Fe weekly with educational trainings
  • Managing incidents in the workplace, accidents, and COVID exposures
  • Ensuring trainings are clinician-centered and aimed at providing ease of documenting and QA for all involved; as well as within CMS regulated policies
  • In person check-offs and management of orientation process.

Registered Nurse

Klarus Homecare
01.2013 - 07.2020
  • Case manage patients, including HHA care plans and supervisory visits
  • Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
  • Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
  • Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
  • Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
  • Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, lab draws/results, and disease management.
  • Timely submission of documentation, including OASIS admissions and discharges within 24-48 hours
  • Demonstrated expertise in wound management techniques resulting in accelerated healing times for patients with complex wounds or pressure injuries.
  • Teaching to homebound patients on IV antibiotic administrations at home
  • Acted as the site psychiatric nurse visiting patients to include a vast geographical, economical, and psychological diversity.

Psychiatric RN

Haven Behavioral Hospital
01.2016 - 01.2017
  • Registered Nurse/Charge Nurse caring for up to 16 patients at a time who live with multiple mental health diagnoses ranging from Dementia to Schizophrenia
  • Managed up to six employees on a single shift, and up to 34 patients
  • Assessed medical needs and managed suprapubic foley catheters, skin tears, wounds, and falls
  • Documented and assessed fall risk per shift, as well as audited charts nightly
  • Educated on medications and coping mechanisms nightly
  • Performed initial admission assessments and discharges.
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.

Pediatric RN

Presbyterian Hospital
01.2013 - 01.2016
  • Assess pediatric patients up to the age of 18 years old who have comprehensive medical histories
  • Care for the pediatric population including Central line care and lab draws using exceptional sterile technique, various feeding tubes, and insertion of nasogastric tubes, urinary catheters, and PIV's
  • Use of electronic charting systems- EPIC
  • Patient and family advocate
  • Diabetes teaching including carb counting, insulin, CBG competency
  • Competent in various infection control practices
  • APHON Certified
  • Multiple antibiotic regimens performed
  • Ability to float to NICU and PICU
  • Exceptional infant feeding techniques, including aspiration and reflux precautions
  • Complete head-to-toe inspection; monitor for daily changes in status
  • Educate patient's and families on preventative medicine, disease processes, and medication management
  • Administered Chemotherapy, assisted with spinal taps, monitored Chemo-toxic drugs and lab values, and assisted with mental health of the patient and families
  • Accessed and de-accessed PORTs using sterile technique and maintained neutropenic precautions when necessary.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

DIABETIC EDUCATOR/ PSYCHIATRIC RN

CORIZON HEALTH
07.2011 - 07.2014
  • Independently developed and ran a Diabetes education course, “Diabetes and Me”
  • The program was piloted on the mental health treatment unit, was expanded to other units on the prison grounds, and now is being used as the foundation for the creation of a diabetes state-wide program
  • Built using evidenced-based research including ACA requirements, prison diabetes requirements, and ADA guidelines
  • Using statistical tracking and monitoring, tracked the averages of glucose, A1C values, and mandatory reporting variables to better accommodate each inmate as well as new contract guidelines for medical
  • Developed a presentation and supplied tracking forms tools and forms to support the program.
  • Psychiatric RN managing up to 80 inmates daily as well as the nurse in charge of floor
  • Managed psychiatric mental illness' including prevention, psychiatric well-being, and treatment of major and minor self-harm
  • Excellent wound care techniques while also continually assessing for EPS (side-effects) of psychotropic medications
  • Competent in PICC removal, cleaning, and dressing changes
  • Proficient with 5 and 4 point restraint systems, as well as seclusion techniques and documentation
  • Lead analyst in identifying deficiencies in content and inefficiencies in the nursing documentation process
  • Excellent wound care techniques, injection administration, and safety guidelines in emergency situations
  • Interpreting ICD 9 codes to treat patients holistically
  • Daily use of tables for drug and chemicals for treatment

Education

BSN -

Kaplan University
Davenport, Iowa
01.2012

AAS in Nursing -

Santa Fe Community College
Santa Fe, NM
01.2010

Skills

  • American Heart Association certified - CPR & BLS for Healthcare Providers
  • Previously achieved PALS Certification, APHON certification
  • Founder of “Diabetes and Me”, a diabetic education program developed according to ADA and ACA guidelines for the New Mexico Prison system
  • Correctional Medical system forensic nursing, caring for inmates up to level six with multiple psychiatric disorders
  • Experience with pediatric, family health promotion and oncology
  • Detail oriented, well organized, highly skilled at performing multiple tasks and working in high-pressure environments
  • Resourceful, creative and self-confident
  • Clinical Leadership
  • Patient Safety
  • Healthcare management
  • Quality Improvement
  • Staff Development
  • Clinical Supervision
  • Clinical education
  • Developing training programs
  • Employee Performance Evaluations
  • Staff Scheduling
  • Healthcare administration
  • Performance Improvement
  • Multitasking Abilities
  • Employee Recruitment and Hiring
  • Adaptability
  • Budget Planning

Accomplishments

  • RN License: RN-71798
  • Member Sigma Theta Tau International, National Honors Society
  • Member of National Collegiate Scholars
  • Graduated Cum Laude

Personal Information

Title: RN, BSN

Timeline

Director of Clinical Services

Billet Health
06.2024 - Current

Director of Clinical Services/DON

Klarus Home Care
08.2021 - 04.2024

Clinical Manager

Kindred at Home
07.2020 - 08.2021

Psychiatric RN

Haven Behavioral Hospital
01.2016 - 01.2017

Registered Nurse

Klarus Homecare
01.2013 - 07.2020

Pediatric RN

Presbyterian Hospital
01.2013 - 01.2016

DIABETIC EDUCATOR/ PSYCHIATRIC RN

CORIZON HEALTH
07.2011 - 07.2014

BSN -

Kaplan University

AAS in Nursing -

Santa Fe Community College

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Samantha Hoggan