Samantha Hohenstein
Veedersburg,IN
Summary
Provided my students with quality care and services. As a Registered Behavioral Technician, I am accountable for several kids. By prioritizing, using time management, and team work I was able to successfully complete the kids daily task, and documenting students success and activities.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Ascension St. Vincent
10.2022 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used Athena to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Facilitated communication between patients and various departments and staff.
- Managed approximately 80 phone calls and faxes per day from customers.
Certified Clinical Medical Assistant
Ascension St. Vincent
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
- Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed approximately 80 incoming calls and faxes per day from customers.
RBT Therapist
Circle City ABA Therapy
10.2019 - 10.2022
- Reduced challenging behaviors through the implementation of positive reinforcement strategies.
- Received ongoing supervision from Board Certified Behavior Analysts to refine professional skills and knowledge.
- Fostered strong relationships with clients'' families, fostering trust and open communication vital for successful outcomes.
- Adapted instructional methods according to each client''s learning style, maximizing progress towards goals.
- Promoted socialization and peer interaction with group activities and play-based learning.
- Maintained a safe, structured learning environment conducive to the individual success of each client.
- Learned specialized behavior approaches to implement behavioral strategies.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Treated clients and families with respect and dignity.
- Tracked progress according to goals for interventions.
Production Supervisor
Putnam County Comprehension Services
01.2016 - 02.2021
- Direct support Professional
- Resolved issues quickly to maintain productivity goals.
- Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
- Mentored team members through regular feedback and performance evaluations, leading to professional growth and skill development.
- Maintained accurate documentation of production data, enabling informed decision-making for process improvements.
- Achieved on-time shipments goal by empowering employees to continued success.
- Managed team of 30 production associates, overseeing productive production processes and meeting all deadlines.
Certified Nurse's Assistant
Virginia Beach Healthcare and Rehabilitation Center
01.2015 - 08.2015
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Supported needs of 10 residents under long-term care.
Certified Nurse's Assistant
Williamsburg Healthcare and Rehabilitation Center
02.2014 - 10.2014
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Upheld infection control and prevention policies across different patient-facing areas.
- Transported patients between rooms and appointments or testing locations.
- Supported needs of 15 residents under long-term care.
Area30 Certified Nurse's Assistant Training School
Area30
08.2011 - 05.2012
- On the job training / clinicals)
Education
High school diploma -
North Putnam Senior High School
Roachdale, IN06.2013
High school diploma - undefined
North Putnam Sr High School
Roachdale, IN06.2013
Skills
- EXCEL (Less than1 year)
- Customer service
- Multitasking and organization
- Insurance verification
Additional Information
- Areas of expertise:
- Dependability
- Integrity
- Decision making
- Professional Presence
- Adaptability
- Leadership
- Personable
- Excel Charting
Certification
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- Certified Nursing Assistant (CNA)
- Registered Behavioral Technician (RBT)
Timeline
Patient Service Representative
Ascension St. Vincent
10.2022 - Current
Certified Clinical Medical Assistant
Ascension St. Vincent
10.2022 - Current
RBT Therapist
Circle City ABA Therapy
10.2019 - 10.2022
Production Supervisor
Putnam County Comprehension Services
01.2016 - 02.2021
Certified Nurse's Assistant
Virginia Beach Healthcare and Rehabilitation Center
01.2015 - 08.2015
Certified Nurse's Assistant
Williamsburg Healthcare and Rehabilitation Center
02.2014 - 10.2014
Area30 Certified Nurse's Assistant Training School
Area30
08.2011 - 05.2012
High school diploma - undefined
North Putnam Sr High School
- Basic Life Support Certificate (BLS) - American Heart Association or Red Cross.
- Certified Medical Administrative Assistant (CMAA) - National Healthcareer Association.
- Certified Nursing Assistant (CNA)
- Registered Behavioral Technician (RBT)
High school diploma -
North Putnam Senior High School
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